Gear ElevationReviews of gearelevation.com

Response from Gear ElevationSep 4, 2025

Hi Scott, thank you for taking the time to share your experience. We're truly sorry for the inconvenience and frustration you’ve encountered, this is not the experience we want for any of our customers. We want to assure you that your refund has already been processed, and while the carrier unexpectedly re-scanned and put the package back in transit, this was beyond our control. That said, you are welcome to keep the item at no additional cost if it does arrive. We’ve also sent you an email with more details regarding your order and the refund. If you didn’t receive it, please check your spam or promotions folder just in case. If there’s anything more, we can do to make this right, please don’t hesitate to reach out to us directly, we’re here and happy to help however we can.

Response from Gear ElevationSep 4, 2025

Hi Stacy, thank you for sharing your feedback. We understand your concern regarding the subscription charge and we sincerely apologize for the frustration this caused. It is never our intention to be deceptive. The rewards program is an optional service that is presented during checkout with the ability to decline, and details are also included in the order confirmation email so customers can review and manage their enrollment. However, we recognize that this may not have been clear in your experience and we are actively working on improving how this is communicated. Please contact us at [email protected] or call 888-353-8373 so we can assist you directly, including canceling the program and addressing any related charges if you wish. We appreciate your feedback and will continue working to ensure our processes are clear and transparent.

Response from Gear ElevationSep 4, 2025

Hi Martina, thank you for taking the time to share your experience. We’re very sorry to hear about the delay with your order. That’s not the service we aim to provide, and we’d love the chance to investigate what happened with your delivery to ensure it’s resolved promptly. Please reach out again to our customer support team at [email protected], via chat, or by calling us at 888-353-8373 so we can look into your order details right away. Rest assured, we are committed to making sure your package is delivered to you as soon as possible. Thank you for giving us the opportunity to make things right.

Response from Gear ElevationAug 27, 2025

Hi Emma, Thank you for sharing your experience we’re truly sorry to hear about the trouble you’ve had. We completely understand how frustrating it can be to receive a defective item and then face challenges with returns. Please know that your satisfaction means a lot to us, and we want to make this right. If you could kindly send us a photo or video showing the defect, we’ll prioritize reviewing it and work with you to find the best possible solution, including a refund if appropriate. We do ask that customers cover return shipping as outlined on our website, but we want to support you every step of the way and make the process as smooth as possible. Please don’t hesitate to reach out directly via email or phone, our team is here and ready to assist you promptly. Thank you so much for your patience and understanding. We truly appreciate you giving us the opportunity to help.

Response from Gear ElevationAug 23, 2025

Hi Raleigh, Thank you for reaching out, and I’m truly sorry to hear about your experience. We’ve now fully canceled your subscription, and no further charges will be attempted. For reference, during checkout, customers have the option to remove the subscription/rewards program from the cart before completing the order. This is shown clearly on the checkout page. Additionally, the details of the subscription are outlined in the order confirmation email, which also includes instructions on how to cancel if it was added unintentionally. We understand that not everyone finds the program useful, and we appreciate your honest feedback. I'm also sorry to hear the headband didn’t fit comfortably, thank you for letting us know. Your feedback helps us improve our products and customer experience. Again, no more charges will occur moving forward. If there’s anything else we can do to make things right, please don’t hesitate to let us know.

Response from Gear ElevationAug 21, 2025

Hi there, Thank you for bringing this to our attention. We're very sorry to hear about your experience—it’s absolutely not the kind of service we strive to provide. We’d really appreciate the opportunity to look into this further and make things right. To do that, we kindly ask that you reach out to us directly with your order details (such as your order number or the email used at checkout). This will allow us to fully investigate what happened with your original and re-submitted order, and ensure we’re offering a resolution that’s mutually fair and satisfactory. We understand how frustrating it must be to receive repeated delays and unclear charges, and we’re committed to making this right. You can contact us at [email protected] or by replying to this message. Thank you again for your patience, and we hope to hear from you soon so we can get this resolved.

Response from Gear ElevationAug 17, 2025

Hi Kevin, thank you for taking the time to share your concerns. We’re very sorry to hear about your experience and understand how frustrating this must have been for you. It is always our intention to provide full transparency and give customers the option to decline subscription services during the checkout process. Enrollment in the Gear Elevation Rewards Program is clearly displayed at checkout, and a confirmation is also included in the order confirmation email. This allows customers the opportunity to review the details and opt out if desired. However, we understand your concerns and recognize that something may have been missed in this case. Please know that we are actively working on this to ensure greater transparency and prevent similar situations in the future. For a speedy resolution, you may contact us directly via chat or phone at 888-353-8373. We would be happy to review your concern and work toward a fair resolution in line with our policies. We truly appreciate the opportunity to make things right.

Response from Gear ElevationAug 13, 2025

Hi Linda, Thank you very much for taking the time to share your experience with us. We are truly sorry to hear about the difficulties you encountered with your order and understand how frustrating this must have been for you. Please know that providing excellent service and quality products is very important to us, and we regret that we fell short in your case. We sincerely apologize for any disappointment caused by the product and the return process. We also understand your concerns regarding the return shipping cost, and while our refund policy—clearly outlined on our website—does not cover return shipping fees, we realize this can still be an added burden, and we are very sorry for any inconvenience. Your refund for the order amount has been processed, and we hope this helps in some way to make things right. We truly appreciate your patience, your honest feedback, and the opportunity to improve. If there is anything more we can do to assist you or if you have any further questions, please don’t hesitate to reach out. Thank you again for sharing your thoughts with us. We wish you all the best.