Gear ElevationReviews of gearelevation.com

Response from Gear ElevationOct 29, 2025

Hi Cher, thank you for taking the time to share your experience. We’re very sorry for the frustration you’ve encountered with your order, the difficulty reaching our support team, and the concerns about the membership charge. We understand how upsetting this must have been, especially given the inconvenience you described. Regarding the Gear Elevation Rewards Program, we completely understand your concern. We’re aware of the feedback shared on various review platforms and take it seriously. While we can’t control third-party reviews, we are actively working to improve how our program is communicated to ensure greater clarity for all customers. It is always our intention to be transparent and to provide customers with the option to decline any subscription services during checkout. Enrollment details are also included in the order confirmation email, allowing customers to review and cancel before the 30-day trial ends. We recognize that these details can sometimes be overlooked and sincerely apologize for any confusion caused. Please rest assured that we are taking steps to make this process clearer and more accessible moving forward. If your subscription has not yet been fully resolved or if you need further assistance, you can reach out vie email: [email protected], live chat, or by calling 888-353-8373. We’d be happy to review your case and make sure everything is taken care of to your satisfaction.

Response from Gear ElevationOct 28, 2025

Hey Susan! Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience — from the long wait for your car seat cushion to the unexpected subscription charge. We understand how frustrating and concerning that must have been. Our shipping process normally doesn’t take long, and we regret that we were unable to meet our estimated delivery timeframe in your case. And, while the Gear Elevation Rewards Program is presented during checkout and in the order confirmation email, we understand that these details can sometimes be missed, and we sincerely apologize for any confusion this caused. Please rest assured that your subscription has been fully canceled, and no further charges will occur. Your feedback means a lot to us. We are working to make subscription information much clearer at checkout and to speed up our shipping process so we can provide a smoother and faster experience moving forward. If you have any additional concerns, please feel free to contact our customer support team.

Response from Gear ElevationOct 12, 2025

Hi Kristen, thank you for sharing your feedback. We’re very sorry for the frustration and confusion this has caused. We want to assure you that customers are not automatically enrolled in the Gear Elevation Rewards Program. Enrollment is clearly shown at checkout and included in the order confirmation email. Customers always have the option to opt out during checkout or cancel before the 30-day trial ends. If the subscription was added by accident, you can review your order confirmation email and contact us to cancel at any time. We understand how this can sometimes be missed and sincerely apologize for the inconvenience. Please reach out to our customer service team with your order details at [email protected], via live chat, or by calling 888-353-8373 so we can review your case, assist you with the cancellation if needed, and make sure everything is resolved to your satisfaction. We appreciate you and look forward to speaking with you!

Response from Gear ElevationOct 9, 2025

Hi Laurie, thank you for sharing your feedback. We are very sorry for the trouble you experienced with your order and the return process. It is never our intention to cause this kind of frustration, and we sincerely apologize for the inconvenience. We would like the chance to make things right. Please reach out to our customer service team with your order details and a copy of the return receipt so we can investigate and work toward a resolution that restores your confidence in us. We truly value your feedback and appreciate the opportunity to regain your trust.

Response from Gear ElevationOct 8, 2025

Hi Lisa, Thank you for taking the time to share your experience with us. We sincerely apologize for any confusion or frustration caused by the subscription enrollment process. To clarify, our rewards program is an optional add-on that appears during checkout, and customers have full control to decline enrollment by removing it from their cart. Details about the program and enrollment are also included in the order confirmation email. We always encourage our customers to carefully review their order details before completing their purchase to ensure everything is as expected. We’re truly sorry that it took some effort to have your membership canceled, and we appreciate your patience and understanding throughout that process. Please know that your feedback is very important to us as we continuously strive to improve our customer experience. If there is anything else we can do to assist you or make this right, please don’t hesitate to reach out to us directly at [email protected]. We’re also available via live chat on our website and would be happy to help. Thank you again for your honest feedback and for giving us the opportunity to address your concerns.

Response from Gear ElevationOct 8, 2025

Hi John, Thank you for your feedback. We sincerely apologize for any confusion or frustration you experienced. To clarify, our rewards program is an optional add-on that appears during checkout, and customers have full authority to decline enrollment by removing it from their cart. Details about the program and enrollment are also included in the order confirmation email. We always encourage customers to carefully review their order before completing it. That said, we understand how this process can sometimes be unclear, and we regret any inconvenience it caused. Please know that your subscription has been canceled and fully refunded, with no further charges going forward. We appreciate your feedback as it helps us improve, and we’re committed to providing a better experience for all our customers. Thank you again for sharing your experience.

Response from Gear ElevationOct 3, 2025

Hi John, thank you for taking the time to write a review. We deeply regret any frustration or inconvenience this experience may have caused. It is always our intention to provide full transparency and give customers the option to decline subscription services during checkout. The unexpected charge you saw was for the Gear Elevation Rewards Program subscription. Enrollment in this program is clearly displayed at checkout and a confirmation is also listed in the order confirmation email. This allows customers to review the details and opt out if desired. We understand your concerns and recognize that there may have been an oversight in this case. We would like the opportunity to review this and work towards an agreeable resolution with you. Please reach out to us via [email protected], live chat, or by calling 888-353-8373 so we can ensure everything is resolved to your satisfaction. Looking forward to speaking with you!

Response from Gear ElevationSep 27, 2025

Hi David, thank you for taking the time to share your feedback. We’re truly sorry for the concern and frustration this situation has caused. We’d very much like the opportunity to investigate this charge for you and address all of your concerns directly. For faster assistance, please don’t hesitate to connect with us through live chat or by calling 888-353-8373 so our team can look into this right away. We appreciate your review and look forward to speaking with you to resolve this matter.