Gear ElevationReviews of gearelevation.com

Response from Gear ElevationAug 7, 2025

Hi Larry, We’re very sorry to hear about your experience and truly understand how frustrating this situation must have been. To clarify, your order was automatically canceled by our system after it was flagged as high-risk for potential fraud. This can sometimes happen due to mismatched billing and shipping details, irregular purchasing activity, or other security triggers. While these measures are in place to protect our customers, we fully recognize that the lack of communication about the cancellation and refund process was disappointing — and we sincerely apologize for that. We want to assure you that Gear Elevation is a legitimate business, and we take these matters seriously. Your refund has been processed, and if you’re still interested in purchasing the item, we’d love to assist. Please feel free to contact our customer service team with your order details so we can review everything for you, and we’d be happy to explore offer to make up for the inconvenience. Thank you again for your feedback. It helps us improve, and we hope we’ll have a chance to serve you better in the future.

Response from Gear ElevationAug 7, 2025

Hi Teresa, Thank you so much for taking the time to share your experience. We're genuinely sorry to hear about the confusion and frustration you encountered during the checkout process. We understand how disappointing it must have been to see unexpected charges appear, and we sincerely apologize for any inconvenience this caused. The shipping and warranty are optional add-ons that may appear automatically selected, but they can be manually removed prior to checkout. We recognize this can be unclear, and we’re actively working on improving this part of the experience. Regarding the email discount, we also regret that it didn’t apply as expected. The offer is system-generated and may vary depending on several factors, but we understand how frustrating it is when things don’t work as clearly as they should. Your feedback is incredibly valuable to us and helps guide improvements to both our website and customer experience. While we're sorry to have missed the opportunity to serve you this time, we truly hope to earn your trust in the future.

Response from Gear ElevationAug 6, 2025

Hi Terry, thank you for your feedback. We're really sorry to hear that the product didn’t meet your expectations and that you received additional orders you didn’t plan for. We always aim to provide quality products, and we're sorry we missed the mark this time. We also understand how frustrating unexpected charges can be. It’s possible you were enrolled in a recharge subscription during checkout. This is mentioned at checkout and in the confirmation email, but we understand it might not have been clear. Please contact our customer service team with your order details so we can review everything, stop any future charges, and make this right. We truly appreciate the chance to address all your concerns.

Response from Gear ElevationAug 6, 2025

Hi Cathery, we're truly sorry to hear about your experience. We understand how frustrating and disappointing this must have been, and we truly apologize for the trouble it caused. This is not the kind of experience we want for our customers. We regret the delay with your order and any confusion about the subscription charge. While the Gear Elevation Rewards Program is shown at checkout and in the order confirmation email, we understand it may not have been clear to you, and we’re sorry for that. We also apologize for the issues you had trying to reach our support team. That’s not how it should be, and we’re working to improve our service. We’d really like the chance to look into your case and find a solution. Please contact our customer service team again with your order details, and we’ll make sure everything is properly addressed. Thanks again for bringing this to our attention. We’d appreciate the opportunity to make things right.

Response from Gear ElevationAug 2, 2025

Hi hcd, thank you for sharing your feedback. We’re truly sorry for the frustration and confusion this situation has caused. This is not the experience we want for our customers, and it was never our intention to mislead or deceive in any way. Our goal is always to provide full transparency and give customers the option to decline any subscription services during the checkout process. Enrollment in the Gear Elevation Rewards Program is shown during checkout and also confirmed in the order confirmation email. This is meant to give customers the opportunity to review the details and decide whether or not the service is right for them. But we completely understand your concerns and recognize that the information may not have been presented clearly in your case. If you still have questions or need any help canceling the service, please don’t hesitate to reach out to us directly. We’d truly appreciate the opportunity to make this right and hopefully earn back your trust.

Response from Gear ElevationJul 24, 2025

Hi Eilin. We’re very sorry to hear about your experience and truly appreciate you sharing your concerns. We also apologize for the extended delivery time. We take great care to ensure each item is properly inspected and tested for quality before it leaves our facility. While issues like this are rare, we understand they can happen during transit, and when they do, the responsibility is ours. We kindly ask that you reach out to us directly with photos of the item and packaging. Once we receive them, we’ll be happy to offer a replacement or a refund, depending on what works best for you. We’d really value the chance to make things right and ensure you’re taken care of properly. —Gear Elevation Support Team

Response from Gear ElevationJul 15, 2025

Hi Margaret. Thank you for bringing this to our attention. We’re very sorry to hear that your order hasn’t arrived yet and understand how frustrating this must be. This is certainly not the standard we aim to uphold, and we deeply apologize that your experience has fallen short of expectations. We’d like to look into this further and find out what’s going on with your delivery. Please reach out to us directly through our support channels so we can assist you right away. We are committed to ensuring our customers receive the products they paid for and will do everything we can to make this right for you. —Gear Elevation Team

Response from Gear ElevationJul 11, 2025

Hi TKB. Thank you for leaving a review, and we're truly sorry to hear about your experience. We never want any customer to feel misled or disappointed, and we sincerely apologize for the frustration caused, especially regarding the product and unexpected charge. We genuinely want to make this right and would appreciate the opportunity to regain your trust. Please contact our customer support team directly so we can look into this further and resolve the issue to your satisfaction. Thank you for bringing this to our attention.