Gearcustoms.com Reviews | Read Customer Reviews of gearcustoms.com

Gearcustoms.com Reviews | Read Customer Reviews of gearcustoms.com

Gearcustoms.com reviews

102 approved reviews, newest moderated first

Glenda
May 18, 2023
I ordered a tumbler for my best friends…
I ordered a tumbler for my best friends birthday. Order placed May 3rd. May 13th I inquired about the order. No response for a couple days, when I received the tracking number. Checked it today - May 18 and it says "order not found". SCAM! DO NOT ORDER FROM THIS COMPANY!!!!
Response from Gearcustoms.comJun 1, 2023
Hi, I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Darlene B.
Feb 24, 2023
I am very pleased with the tee shirt
I am very pleased with the tee shirt. It goes in a quilt I'm making for my brother that passed. His daughter will be very happy. Thanks, great job!
Response from Gearcustoms.comFeb 25, 2023
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
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Peggy W.
Feb 15, 2023
I ordered several ornaments for…
I ordered several ornaments for xmas..tracking said I moved..I wrote many many times to company and Ashley at company regarding this..I had NOT moved but received no response from company and a few emails from Ashley with same email stating it was sent. This has been ongoing for 3 months. Please do not order from them
Response from Gearcustoms.comMar 15, 2023
We are very sorry for the inconvenience with your order. The order has been shipped, but because you have moved out of the shipping address, the order cannot be delivered to you. We have provided you with a coupon so that you can re-order your new order delivered to your correct address. Thank you very much for your purchase
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J. V.
Jan 6, 2023
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY. If I could give No Stars I would. First, They are NOT based in the USA as their website shows so I was charged international charges on my credit card on top of the cost of my order. Second, my order arrived missing items which the company refused to replace or refund my money for. Third, the two items I did get had blurry, smeared, and crooked printing and when I contacted the company about it, even including pictures of the issues, they refused to do anything about it. Do NOT spend money with this company! They will defruad you of your hard earned money.
Response from Gearcustoms.comJun 3, 2023
Hi, I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Michael
Dec 28, 2022
Easy and beautiful
It was very easy to create the ornament, and it turned out wonderfully!
Response from Gearcustoms.comMar 15, 2023
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
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Irene
Dec 22, 2022
I ordered the personalized pet ornament…
I ordered the personalized pet ornament and it came out beautifully. Conversations with company were great and company was very responsive. Would buy from them again.
Response from Gearcustoms.comMar 15, 2023
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
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Judy Peyrot T.
Dec 17, 2022
Unsatisfied customer
Communication with this company is very limited. I placed my order November 30, 2022. Finally received a tracking number on December 14th. Gearcustoms email said it was issued December 4th, but nothing was visible with UPS. Today is December 17th and still no change or idea when or if I will get my gift for Christmas. They did of course take my money same day. Google search said could be possible scam, I guess I will see.
Response from Gearcustoms.comJun 3, 2023
Hi, I am Amy from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Brenda
Dec 7, 2022
Very nicely made ornament
I love the product my daughter received. It made her cry. It was made very well and was exactly as described. It came in a timely manner. I will be purchasing from this company again.
Response from Gearcustoms.comMar 15, 2023
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
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