Pam C.
ugly Christmas sweater sized wrong
I ordered a ugly Christmas sweater and it is sized wrong from the measurements on the website. It is very hard to get anyone in customer service. Finally got someone, who asked for pictures. I sent them and never heard back. Item was very cute, but that doesn't matter if it doesn't fit. I ordered a Large and got the size of a medium.
Response from Gearcustoms.comNov 29, 2023
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!