Gearcustoms.com Reviews | Read Customer Reviews of gearcustoms.com

Gearcustoms.com Reviews | Read Customer Reviews of gearcustoms.com

Gearcustoms.com reviews

Showing 39 reviews with 1 star · Clear filters

Basil M.
May 27, 2026
Ai scam
There was a AI generated image sent as proof of the package arriving, we have cameras and checked footage for the whole day, there was nothing. The text on the photo was mushy, and we ran the image through several AI Image Detectors that all said 90-99% ai and was generated with Nano Banana. do not trust this company. The order NEVER arrived. invalid tracking numbers and all that.
Response from Gearcustoms.comMay 28, 2026
405948 ZA06180121201 UUS6551260117656752 Photos of the actual item being delivered. Please check and confirm receipt. Thank you. https://drive.google.com/uc?export=download&id=15ykiQAhb5fXyxVspmIz7bG5ynxcoPKgl https://drive.google.com/uc?export=download&id=1bR46aszC7ifKhCuQG9oPGGZMaf2EXODG https://drive.google.com/uc?export=download&id=1j4RsHy8akDk4sBZF10koQIfie1Ny9HuS
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Pam O.
Oct 24, 2025
Shipping is a BIG problem with them.
I ordered a product which was supposed to arrive in 7-10 business days. I got notification that it had shipped via USPS but when I tried to track it, it said only that a label had been created. After many contacts with the company, I finally discovered that the product was manufactured in China (which was not on their website), that it was stuck in customs, and that it finally shipped. Now they are saying that it should arrive in 7-10 business days from now. Not acceptable. I have no idea what the product will be like, but I never would have ordered had I known it was being made and personalized in China.
Response from Gearcustoms.comOct 25, 2025
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Diana W.
Sep 11, 2025
Never received items
I never received my items. I emailed and texted as they said to text on the webpage. I received immediate responses from "Ashley" however I think that is an AI response. I was texted and emailed back both times with the same tracking numbers from a month prior that still didn't ship yet.
Response from Gearcustoms.comSep 12, 2025
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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pepsi_anyone
May 26, 2025
Won't help with my order
Have been trying to have someone call me regarding an order for 2 weeks. All I get are generated emails. Sadly, the event this gift was for is now over. Won't be ordering from them now. Needs better customer service when customers reach out. Canceling my order and shopping elsewhere. They are no good for me. The company continually emails me a generated email to contact them at support gearcustom email It gets me know where and no one ever gets back to me. Just an endless circle. Saying they responded through Test Pilot. Well, I am still waiting. They want my money but won't help with my order. I don't know why we can't talk on the phone and clear this up. May 30th... still waiting.
Response from Gearcustoms.comMay 27, 2025
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Debbie Rubino P.
May 11, 2025
I am very disappointed in this company
I am very disappointed in this company. When I chose them it was because it said will arrive by May 11th. It was specific for Mother’s Day. Today is the 10th and the merchandise is still not even in the United States. They should have said it would ship by then not arrive! I’m very upset that I won’t have this to give as a gift. It’s meaningless next week or whenever it finally arrives. Not happy at all! I was misled. It was deceiving. False advertising.
Response from Gearcustoms.comMay 12, 2025
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Mom
May 9, 2025
Horrible shameful
Shame on you for taking people’s money and not giving them their product because this is some fake bullshit. I’m gonna report you and never receive my product. You don’t answer the phone or an email. Shame on you.
Response from Gearcustoms.comMay 10, 2025
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Alyce M. Z.
Feb 19, 2025
Ordered a nurse key chain...Never…
Ordered a nurse key chain...Never received item! CUSTOMERS BEWARE DON'T PURCHASE ANYTHING HERE!!!
Response from Gearcustoms.comFeb 19, 2025
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Dave S.
Dec 28, 2024
Terrible product and customer service
Terrible. Ordered an ornament for my son who is a tatooer. Ordered on Nov25th. Just arrived today on Dec 28th. Emailed them several times trying to get a refund since it couldn’t be here by christmas. Same excuse. Blame the courier. These obviously come from overseas. Was advertised as printed on both sides. Was not. Cheap junk. Run away!! I wish it would let me add attachments to show how cheap this is. Charged me 18 bucks plus 10 to ship it! Not worth a dollar.
Response from Gearcustoms.comDec 30, 2024
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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