Gearcustoms.com Reviews | Read Customer Reviews of gearcustoms.com

Gearcustoms.com Reviews | Read Customer Reviews of gearcustoms.com

Gearcustoms.com reviews

102 approved reviews, newest moderated first

Alyce M. Z.
Feb 19, 2025
Ordered a nurse key chain...Never…
Ordered a nurse key chain...Never received item! CUSTOMERS BEWARE DON'T PURCHASE ANYTHING HERE!!!
Response from Gearcustoms.comFeb 19, 2025
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Dave S.
Dec 28, 2024
Terrible product and customer service
Terrible. Ordered an ornament for my son who is a tatooer. Ordered on Nov25th. Just arrived today on Dec 28th. Emailed them several times trying to get a refund since it couldn’t be here by christmas. Same excuse. Blame the courier. These obviously come from overseas. Was advertised as printed on both sides. Was not. Cheap junk. Run away!! I wish it would let me add attachments to show how cheap this is. Charged me 18 bucks plus 10 to ship it! Not worth a dollar.
Response from Gearcustoms.comDec 30, 2024
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Dawn L.
Dec 26, 2024
RUN AWAY…
If I could I would make this review negative stars. Placed and paid for an order Dec. 6th…today is Dec. 26th…still not received. When I contact “customer service” they do a cop out and blame the carrier. Ok, use a different carrier. Shame on them, do better.
Response from Gearcustoms.comDec 27, 2024
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Ann-cathrin
Nov 3, 2024
Diddn’t Get My order, money lost!!
Ordered a poster for My son here and payed by visa. Never got the order confirmation, money gone and no tracking number! I resived an e-Mail that My order was to be delivered in 5-5 days, but nothing arrived! I sent an e-Mail to check status, and the reply was that they do not ship to Norway, and that i would Get a refund.. never got i tho!!
Response from Gearcustoms.comNov 4, 2024
Hope you have a great day! I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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NV
Oct 19, 2024
WARNING: Don't buy anything from this company
Pushed the payment through when I entered a coupon code. Never had a chance to review the order or hit the submit button. The item arrived 1 month after it was ordered, instead of the 5-7 business days promised. The item was pure junk! Totally over-priced, misrepresented garbage! A tiny piece of plastic that cost over $20. DO NOT order anything from this company. It is a total rip off and you will be sorry!
Response from Gearcustoms.comOct 21, 2024
I am Mei from the Customer Service team of GearCustoms. Thank you for taking the time to give this feedback. On behalf of the team, I sincerely apologize for the experience with us. The frustration you encountered is understandable, to be honest. As I truly want to listen to your problem and make things right, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at [email protected]. I am more than happy to assist you anytime. Looking forward to hearing from you soon. Thank you!
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Jill Y.
Jun 13, 2024
shady company
They sent me an invalid coupon and when I tried to apply it to my order, the order went through instead. I contacted them to let them know to cancel it or honor the code and they said the code isn't valid but they will refund it to me but they never did. Whenever I sent an email asking about that, I get no response and I've sent at least 3 emails. But when I send an email asking about something else, then they respond and purposely don't respond to my question about the refund. Horrible customer service! I will never buy from them again.
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Robert S. H.
Dec 23, 2023
Perfect and personalized
Perfect and personalized, it left a lasting impression. GearCustoms is now my go-to for unique gifts.
Response from Gearcustoms.comDec 24, 2023
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
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markin J.
Dec 10, 2023
The custom shirt I ordered for my…
The custom shirt I ordered for my daughters was a hit! A front pocket would enhance it, but they absolutely loved it. GearCustoms delivers quality personalized items.
Response from Gearcustoms.comDec 13, 2023
We're glad you were satisfied with the product, have a nice day, thank you for trusting us and being a Gear Customs's customer
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