GE Gas Cooktop with Poor quality and worst experience with support
I have a GE Profile™ 30" Built-In Gas Cooktop with 5 Burners (PGP7030SLSS) that in a few months all the labels were gone even when using the recommended cleaning product (Cerama Bryte). Labels are gone completely clean with no trace how to move the knobs, where to ignite, which burner corresponds to what. At home it has become a safety concern and the support service has dismissed it as a cosmetic issue with no solution. The recommendation from the agent was to use an image from internet or print the picture for me to use as a guide. It's insulting! No resolution and poor quality product with a risk for safety issue. Poor quality, awful experience with customer support and not worth your money.
JL
jennie L.
I purchased a GE washer and dryer just…
I purchased a GE washer and dryer just over two years ago. My washer just stopped draining. Had the service guy out and he tells me i need a new control board. This pair cost me over $2500 and after just two years its broken. Needless to say i won't be purchasing anymore GE products.
RL
Roger L.
I order a washing machine.It was set…
I order a washing machine.It was set for delivery on March 28th which is today. I didn't receive any texts or calls yet so I decided to call ge. Not only was I told that the order was on back order until May 4th, I was told that, it was my responsibility to call and ask. Just to be clear I set a delivery date of March 28 through the ge website when I purchase the washer, have an email confirming the order and delivery date and apparently it is my fault that I'm not aware it wasn't going to be delivered today. I canceled my order and will never order a ge product again. In fact it is the 3rd thing I bought off your website over the last 6 months and I'm getting rid of all of them and going to a different brand in my house
AN
Andrew
Microwave from GE Profile stopped work…
Microwave from GE Profile stopped work twice had it repaired once second time decided to replace after only 5 years. First unit came damaged so much so that the right panel with all the controls was detached from being hit hard. Had to take it to rebox it and drive to fedex ordered a second one it also came damaged from being hit what looks like from a fork lift. Was again told ship it back. Asked to speak with manager was told no one could but if I want someone from custom service could call in a few days. Email was sent with another fedex return label but was told I should buy from local retailer instead of thru GE. How ridiculous is that
AS
Andy S.
Wish I would have seen these reviews…
Wish I would have seen these reviews before I bought the washer dryer combo. 6 months after purchase machine stopped working Jan 8th 2026. 5 tech visits later they decided it was a lemon and sent me a new one. received today March 25th. First load and ended up with wet clothes and couldnt get the door open. then it said load finished. trying to get my money back. never again. 77 days without a washer/dryer!!!
CA
Christina A.
Worst Appliance I've Ever Owned
I have a GE fridge. Six years old. It's a bottom freezer. Constantly leaking, which causes water to pool in the bottom and freeze, preventing the door from closing. Nothing works. There is a metal thing that becomes unhooked all the time, which causes the ice maker to go nonstop. You open the door and ice spills out all over the floor. We have tried every solution we have found on line.
LI
Laurie in I.
We at GE dont care either
This is the email I sent Home Depot Executives after we bought a defective GE dishwasher, that leaked after professional installation.
1 am in receipt of your email, however, the lack of response on Home Depot's part is nothing short of unacceptable. I have to file a complaint with the BBB because nobody from Home Depot will return my phone calls or messages. Do you understand that we have tried since 3/9/26, 2 days after we installed the dishwasher, that came with no warranty information or manual. Not to mention, it was defective and the y portion leaked damaging our cabinet. I messaged Home Depot extensively explaining the problem, where | was told in the chat that I would receive a manual, and the warranty, as well as someone coming out to inspect the dishwasher. I had to schedule this, only to receive a phone call where they said, we aren't showing up, gave no name. Do you understand how unacceptable this is? When is it acceptable to blow off customers who spend alot of money on a dishwasher bought from your company that is defective, and then you receive excuse after excuse? | call the Home Depot back at the number left, and speak to Dawn who tells me, there are no notes of issues, which is completely false, because I have screen shots of the hour long conversation. Your company is unhelpful, there is a huge lack of customer service, and accountability for anything. I waited a month for this dishwasher, only to have multiple professionals, buy parts, make adjustments, buy more parts and it not work. We had to have a specialized plumber make a part because the part and machine were defective. It flooded constantly, damaging cabinets. The Home Depot executive Angel said contact GE. We bought it from you, and we were told to contact you. We did not get one ounce of understanding or resolution. You did not include a manual, or warranty information, and your product was crap! We had to fix it ourselves by spending more money, Dont buy the 2 Drawer cafe Dishwasher, its defective, it leaks, and they really dont care what happens. Shame on GE, shame on Home Depot!
NP
Nick P.
(coffee espresso machine) I would think…
(coffee espresso machine) I would think twice before dealing with the company. I purchased a $500 machine that broke twice within 14 months. They agreed to do right and send a third but then backtracked saying it was out of warranty (which was perfectly true from the original date after sending me a second one that broke) but the problem was 2 high-end coffee machines not lasting past 6 months. The trouble shooting was terrible, and customer service was nowhere to be found. Tried to throw the problems on me by not purchasing extended warranties rather than trying to help