GEReviews of ge.com

I ordered a monogram cooktop in 2019. While it was still under one year warranty, I discovered that center grate. 8/24/2020 Called customer service - I had to three times - wait for over an hour to hear the pre-recorded message that due to COVID the waiting time was long. Finally when I could speak with the a person, placed the order. The item was received after about 10 days - upon opening found that it was broken in five pieces as if the cast iron grate was made of glass. The packing was so flimsy, it served no purpose. Called again on 9/14/2020 and went to the same process - waited for an hour to talk to a person - explaining my situation - getting another order # . Received the item 2nd time and again upon opening the package found grate broken in 4 pieces. So called on 9/24/2020 - went to the whole rigmarole the 3rd time. There was a nice lady who attended to me - heard my story and said she would expedite the process, will ensure the item was packed and handled with care and sent. I received the item today 9/28/2020 – the package had 'FRAGILE’ sticker on it. Upon opening to my horror, frustration and disappointment - the item was in two pieces. Not sure how to resolve this matter and get an undamaged grate from GE, called again today, I have already spoken with two customer service reps and have been put on hold, and have been listening to the recorded message since. In the meantime writing this review - one star is only because there is nothing less than 1 star. GE please resolve my issue. For proof, I have pictures I can send, the three broken grates with their packaging are at home. I have three order numbers if anyone wants to verify.

The ABSOLUTE WORST! After spending $800 on a brand new GE washer it broke in 2 weeks. It has been OVER A MONTH with me going back and forth with Consumer Relations and I still have a BRAND NEW broken machine in my house and no working washer. They pass the buck and you will be on the phone for hours between hold time and transfers. They do not care in the least. I will never buy anything GE ever again in my life.

the appliances they are making now are terrible. pieces of junk that completely die within a few years. Not lasting 20-25 yrs like they used to. It's intentional, I know. They realized, hey if we're not selling as many b/c they last, we won't be able to pay our CEO and officers billions in salary, bonuses, etc. and they won't be able to live in mansions right on the ocean. Plus, the dividends we have to pay to our stockholder. But screw the consumer! Anyway, GE appliances our terrible. We bought washer, dryer, dishwasher, refrigerator, gas cooktop, oven and microwave for our remodel. NEVER AGAIN will I buy a GE appliance. Dishwasher has already been serviced several times and completely died within 2 yrs. We bought the Assurance warranty and dishwasher was out almost 2 wks b/c they forgot to mail the part then finally remembered and overnighted it. No communcation. Assurance blamed it on GE, said they called GE and got zero explanation. Beyond unhappy.

I bought 2 parts from them to repair my stove, the first never arrived, I disputed the charge and they rebilled my credit card. The second did make it but did not work, it was returned almost 3 months ago and they will not respond to questions about the return, I cannot get through on the phone without hours long wait time and 4 emails went unanswered. I disputed the charge an they recharged me again. We contacted the store we bought the stove from and they tried to get help from thier contact. They told us they could not do anything. I now have an open case with the BBB in Kentucky to try and get some response from GE, they have charged me $272.11 twice and will not give me a cent back, or respond to me messages. I would never buy a part from them again and will not be purchasing any GE appliances again. I should have gone with my gut and bought the LG.

Horrible customer service. Hours on the phone, no help. Call back, hours. $5 to chat. Not resolved.

Appliances have been working good for me for years.

I've purchased TWO GE appliances in the past three years and had to have service done on BOTH of them. The oven came without even being completely assembled. The technician had to come and finish the assembly - the oven thermometer wasn't even inside the oven so the heat never kicked off! The washer has been service THREE times and still isn't working correctly. The technician that comes out has no idea how it's supposed to work - only goes by what the on-board computer is telling him. I'll never buy another GE appliance. Total waste of money.

My husband worked and retired from GE. They are the best.