GEReviews of ge.com

We bought a GE washing machine. It only worked for 2 months. We tried to claim against the warranty, and could hardly get ahold of an agent. Finally, after six months, we finally got a case filed, and were promised a buyback check of $748.00. Had to follow up with several email messages and phone calls, but to date, no buyback check has been received. It has been 7 months now, and still no reconciliation of the warranty promises. We live in Rural Alaska, so we also lost out in $600 in freight, which we will never get back. During these pandemic times, it only added to stress. I will never buy another GE appliance again, since they have crappy customer service, and do not honor the warranty. Buyer beware!

I have a GE Profile Washer, I have had to have it repaired a few times although I purchased it brand new. Today their repairman came to my home and refused to service it although it is their brand. His reasoning was that he could not read the serial number. I told him that I had the receipt and the serial number and he still refused to service the washer.

My 10 year old gas water heater started leaking water on top. This was due to no type of sealant used at the factory on the inlet, outlet, and rod threads. I have been a plumber for 30 years and never seen such a poor assembly job. Just a little Teflon tape with some liquid sealant and there would have no leaks for 20-25 years. Whom ever is charge of quality control should be fired. I will never recommend any GE appliance's to any of my customers and friends.

Had a fridge bought from them online broke within a month warranty won't cover the repairs.

I contacted GE service in July 2020 on my 7 year old Monogram Refrigerator. They sent a inexperienced Technician who said the refrigerator was leaking coolant. I told him that we had the same issue in NOVEMBER 2019 and it was a small part that was needed. I was informed that they would not be able to fix this problem before October 7,2020. In other words, My leaking refrigerator will continue to leak on my “hand-scraped Redwood floors “ the damage requires replacement as well as my inability to use the refrigerator from July to October. The day of service GE called and started they would not be able to fix the problem before December. I called them on November 17,2020 and was told they were not available to make my repair before December 3, 2020 I spoke to an individual who claimed to be a Manager. She was abrupt and exhibited a “we don’t care about your issue “ attitude. GE is immune to any consumer oversight and our consumer rights don’t matter to them. I have purchased a new Refrigerator and Freezer from Wolf/SubZero. NEVER Buy from GE!!!

Bought my fridge here and it's a good product

This review is for GE Parts Department. Their customer service department is deplorable. If I could give GE a -0 rating I would. We ordered a part for our dishwasher on 10/02/2020 and was told delivery would be 3 to 5 days. Next email showed the part was at Fed Ex in Arlington, Tn. on 10/03/2020 and each day I check tracking it shows it's still at the Fed Ex location in Tn. On 10/08/2020 I called GE to see of they could find out for me why the pkg is still at the same location for 6 days and I was told by the GE rep that she didn't work for Fed EX. I asked for her boss and she transferred me to the lead customer service person that promised me he would call back which he never did. I called back this morning and he gave me a tracing number and I would have to call Fed EX. I asked him why couldn't GE send out another part to me instead of me having to wait for Fed EX since it has been over a week waiting on the part. He said he could but i would have to pay for it again. I've tried 3 times to call Fed Ex with the tracing number and I keep getting a message the number is invalid.

Aweful customer service. I bought a brand new stove . Unfortunately it had those sensitemp things on which messes up everything u cook on. The guy from whom I bought said talk to GE as it's sold now and he has nothing to do with it. So I talked to GE. They sent a technician to my home. He said this stove is not a good fit for our cultural food. So today I got a call from relation manger who keep on saying that he can't do any thing about it. As they don't work for customer satisfaction.... They thugged me n I put my money in a garbage product. So lesson learned....do not buy from GE that is GARBAGE ELECTRONICS !