GEReviews of ge.com

We just received the refrigerator so I cannot yet review it. (Sorry I didn't check here first.) But customer support is a joke. Their automated call screener essentially says, "Select one of these simple issues, if it's something else then we don't give a damn about you." Sure, you can try saying "representative" but that only takes you back to the beginning. Of course, they make you listen to ads and tell you to use their website in order to help them cut costs, but it pisses me off because I always spend a lot of time online first, before resorting to a call. I got disconnected MANY times and, each time, had to sacrifice a slice of my lifetime to get through their call screener then wait on hold, only to be disconnected again. And when I chose to have them call me back in 16 minutes, it asked me again, and again, then it just hung up, and never called me back. Their human reps might be perfectly good, but I guess I may never know for sure. --------------------------------------- (Keep in mind, I had already gone over the issue with 3 different people at Lowes.) Details of the four+ hour phone ordeal: 1. Fight with voice menu. Hold. Got disconnected. 2. Fight/hold, but talked to rep briefly, who disconnected me when putting me on hold. 3. Fight again, then system kept hiccupping when I was trying to tell it to call me back, then it hung up. 4. Fight again, then chose callback. 5. Callback, talked to rep briefly, but when she transferred me to another person, he said he only handles HD calls, not Lowes. He transferred me back to support. 6. Talked to another rep, who wanted me to explain it for the Nth time, but she hung up before I got very far into it. (I was very polite but told her I was frustrated. I guess she didn't like that.) 7. Fight, chose callback. 8. Finally got to talk to a real person (Cheryl, thank you) long enough to deal with the problem. However, he outcome has yet to occur. We'll see... ...Months have passed without results.

Customer service is terrible! Attempted to get my rebate.. I filled out forms properly. Received a response that it was confirmed with a confirmation number. When checking on the status the response was that it was invalid.,.. Spent hours on the phone with customer service. No one could help they stated they never received the request. Gave up GE can keep the rebate..

Would give a zero, but can’t. Purchased a brand new washer, dryer and refrigerator in July 20, 2024. Began having problems with dryer about a month later. Scheduled first service call with GE. Tech never showed during the 8 hour window, received a late call at 4:58, 2 two minutes before end of window. 2nd service call appt. Tech unable to fix, had to order part, part to be mailed to house. Never received, nor did anyone from FE call to verify receipt. Tech arrived, third service call, unable to fix, rescheduled fourth appointment. Call center customer service horrible. A total disregard for the consumer and their time. Will never buy another GE product.

Replacement gasket for model GSS25GMHJCES for Left door gasket part #WR24X20455. Ended up buying 2. I followed all instructions but gasket leaked everywhere. Second gasket did the same thing. Problem: The magnetic strips are poorly magnetized. Very weak. Wasted good money. Very dissatisfied with parts. Had to buy a used one from a used appliance store. I will not recommend or buy another GE refrigerator.

Terrible customer service,and terrible appliances We bought a GE washer and dryer from 1 month. We received a broken dryer then after 2 weeks the replaced . When I tried to use the washer it was really slow during all the washer cycles like delicate also all my clothes was dirty. When I called them more than ten times and after long time wait on the phone they keep lying to us all the time that they will replace it then they will give us money back.... everything lying.

This company is terrible...had a washer dryer combo delivered in Feb 2024.. it arrived not working. Took me over 4 weeks to get it replaced .. the replacement is now putting oil all over our clothes and dealing with the ge customer service is a nightmarr. They finally approved a buy back after 4 weeks of arguing with them and i still don't have a check and we are now 8 weeks more out. They have supposedly mailed the check to the wrong address twice. They totally drop the ball on my claim and are not willing to do anything to make it right .

Bought a new washer that is still under one year warrenty, broke down after a month, and 4 different technicians have come to fix it but none of them have been able to. The washer is still bot working it has been over three months and GE refuses to replace it. HOW DOES A BRAND NEW WASHER BREAK DOWN AFTER ONLY A MONTH???

GE is not a reputable brand anymore. I bought a washer because I hate to go to laundry mat and had it a month still being worked on so I called to complain and let them know the machine is junk they need to quit selling them and the customer service lady was so rude like I didn’t have a right to complain. Never said I’m sorry nothing . I also see there’s more complaints I wished I had looked before going with them . I’m paying for a washer and still paying to go to laundry mat and they brush me off like oh well. Never will I buy another GE anything.