Royal Dutch Gazelle North AmericaReviews of gazellebikes.com

We bought two Arroyo C5s 3 months ago. The bikes themselves are wonderful. Great craftsmanship, fun to ride, and comfortable. I would give 5 stars, except both of our bikes are having problems with the Intuvia 100 display. Mine locks up about 50% of the time and I have to remove the display battery to get it to reset. My wife's bike display drops out intermittently (but happens almost every ride now). I have replaced the display battery in both bikes and updated the bike software, but the problems persists. I've had numerous discussions with the shop, and they are working with me. This is really a problem with Bosch, but it would be nice if Gazelle would just get some new displays out to those of us with this problem. Update: Gazelle have reached out to help me resolve me to these issues. I will update this review when they're resolved. Update: Gazelle customer support was very helpful in providing information about another software update for the bikes, and one for the Intuvia display. I performed both updates (it was very easy to do). Unfortunately, this made no difference. Both bikes continue to have their unique problems with the display. The last discussion I had with the shop, they wanted me to leave the bikes with them for 2-3 weeks to get data, and hopefully get new displays. I'll probably do this after the riding season ends. If these displays are known to have issues I don't know why Gazelle can't just send out new ones. I feel like I've jumped through enough hoops here. Giving up the bikes for 2-3 weeks seems like asking a lot. I maintain 3 stars. Great bike. Lousy display. Nice attempt at customer service, but I feel like I am working harder at fixing this than they are.

we bought 2 gazelle e bikes ultimate10 and are disapointed with the service we had, AT first we had bought a ultimate and a medeo. wich was exchanged later on for another ultimate The main complaint is about the suspension- it is very noisy, no help from the store they say it is normal... Then 1 bike had a bell the other no after asking they oblidge no mention about what is needed to inflate the tires, had to go back and buy the adaptor wrong size of bike then seat not adjusted properly and told it needed to be sawn but when got back at the store they said another story and adjusted it. we do not want to go back to that store for service and we would like to resolve the problem of the suspension which does not sound like a quality bike at all

We both purchased Gazelle e-bikes and we love them. The dealer adjusted them for us and answered all of our questions. We have mainly ridden on rail trails and we are surprised by how far we can ride on the Eco setting.

Bike is terrific, just to in perfect shape upon delivery: 1. There's a squeak, 2. Missing a reflector, 3. Missing handle for battery, 4. Very hard to move gear handle, and, 5. Seat not adjusted properly.

The bike works great, about 60 miles on the battery. and it is lite. I once peddled about 5 miles before I realized the battery was not engaged, The only problem I had was trying to register the serial number. It would not go into their system. I emailed them twice and they never did get back to me. For that reason they are not getting 5 star.

I recently bought a Gazelle Medeo T10+ HMB. Let me tell you, I LOVE THIS BIKE!!!!!! I bought it to replace my motorcycle and I don’t regret it one bit. The quality is top notch. It’s a pleasure to ride. Worth every penny. I debated and researched for months. So damn happy with my decision.

I have the new Medeo T10 and it,s a great bicycle, the automode is very nice in use

Julian Cole at Brantford Cyclepath, our dealer, was very knowledgeable, took the time to explain the bike to us and made the experience of buying our bikes a pleasure.