Royal Dutch Gazelle North AmericaReviews of gazellebikes.com

Only negative is the battery has fallen off twice due to the bike falling.

The dealer that I bought the bike from was helpful and very knowledgeable. The company reps in the US very also helpful. There are many things I absolutely love about this bike; the way it rides and handles, the design overall, the looks of the bike and the safety theft features. The one an only thing I am disappointed with is that I wanted a bike that had a drop seat on it. This bike does not and it does not have the option to add one. After purchasing it and riding it, I am concerned. As a senior this would be a nice feature to have. I dont get down easily from the correct height I should be riding it at.

So far it seems to be a great bike for a reasonable price. Very well made.

High quality product. Love it. Don’t like the confusing way of activating the bike on the app. Can’t be done.

Sus bicicletas son las mejores para la carretera o sitios más rispidos. Además la garantía extendida es una fiabilidad de sus productos.

This is a comfortable and powerful ebike and overall I am happy with it. Unfortunately, I've had several problems with it that has caused me to take it back to the dealer. First off, I don't think the bike was assembled well nor was it prepared for delivery when I took possession. There was glue residue on the fenders and the forks from wrapping during shipment that was not removed prior to delivery. Additionally, the derailleur was not set up correctly causing the chain to slap. No one really explained all the features of the bike at delivery. On two separate occasions the bike would either not turn on or would turn on then turn off almost immediately. Once this happened when I was 15 miles from home. The service tech found issues with the battery and a plug missing from the bottom of the motor. The central issue was a communication error. Hopefully, they have it fixed. I've had two other ebikes (Trek and Cannondale) that I rode over 3,000 miles each and never had a single issue. While the Gazelle is the more powerful and comfortable of the three e-bikes I've owned, it has been the least reliable. If had it to do over again, I would likely revisit Trek for a comparably outfitted e-bike.

Great bike but expensive accessories

I absolutely LOVE the EBike! Definitely makes riding more pleasurable! I don't worry about the wind or the hills. I have done several lengthy rides, 70 miles, 50 miles, and 45 miles and my battery is a bit of a disappointment. I read about the battery life of a 400 watt and now it makes sense how long it should last on these rides. I have been searching for a higher watt battery and am unable to find a compatible replacement at a higher watt. I have also contacted Gazelle concerning this matter and would like some information or a price on a higher watt battery or something I can upgrade. I want to ride longer distances, of course, but need a longer battery life. PLEASE, any information would be helpful. I also did not have a shock absorber seat post and i noticed on the other Gazelle bikes online that the seat post was standard with the bike. It would have been exceptionally awesome to have had that in place. I feel when paying over 2000$ there should be easier access to batteries, accessories, replacement parts, seats, seat posts, and other bicycle parts for this particular EBike. The cost of bags and bicycle racks is extremely expensive and not everyone can afford those prices so we have to improvise. I would absolutely love information on some solutions! THANK YOU