Frank B.
Excellent Bikes - Poor Dealership
The bikes are excellent but our experience with the dealer was not good. We ordered a pair of Ultimate T10 bikes from this dealer. One bike was not assembled correctly - the handle bars were not tight so after riding a short distance, the handle bars were not perpendicular to the front wheel. Also on this bike, the wrong screw was used to attach the fender to the fork which made the fender rattle at each bump. The second bike's tail light did not work. I found there were no screws holding it in the rear rack and the wires were not seated into the terminal block in the light assembly. These items should have been noted and addressed before we picked up our bikes. Also, each bike was splattered with what appeared to be some sort of glue or adhesive. I had to use a solvent to wipe down both bikes to remove all of this glue. Again, the dealer should not have let these bikes leave the shop looking like this. We paid a lot of money for these bikes and I expected top notch service when we picked them up. The dealer did not even talk about adjusting these bikes for riding position, seat height, handlebar angle, etc. He basically asked for our credit card payment and showed us the door out of his shop.