Jennifer L.
Damage shoes
I ordered 3 pairs of shoes. However one pair of shoes were damaged. I contacted Gatsby and got an immediate response. They shipped the shoes in plastic packaging which make it very easy for product to be crushed and damaged. Please use boxes to ship your great shoes to your customers so that you will not have to replace them if they get damaged during shipping. Gatsby loses money for damaged shoes that are delivered to loyal customers this can be prevented if you use better packaging methods. I am not happy, I requested an expedited shipment of replacement shoes since I had an event to attend in a week. Gatsby said no they could not.
Response from GatsbyshoesApr 13, 2025
Hi Jennifer, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused. We understand your concern regarding the packaging of the shoes during shipment, and we truly recognize how important it is to ensure the product is well-protected from any potential damage. To help prevent moisture, dirt, and physical damage during transit, we currently use plastic packaging as it offers a durable and water-resistant layer of protection. While we’re always looking for more sustainable options, our priority is to ensure your order arrives in the best possible condition. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected]