GatsbyshoesReviews of gatsbyshoes.co

Response from GatsbyshoesMay 19, 2024

Hi Jason, Thank you for bringing this matter to our attention. I apologize for the inconvenience and frustration caused by the issue with your shoe purchase. We take the quality of our products very seriously, and it's disappointing to hear that the white striping on your shoes started to fall off after just two days of wear. Our goal is to provide our customers with durable and reliable products but the way our customers use the product is something that is out of our control which may cause damage to the item itself and this is something we can no longer cover under our refund or exchange policy. Once again, I apologize for the inconvenience this has caused you. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us at [email protected]

Response from GatsbyshoesJun 9, 2024

Hi Erica, We apologize for any inconvenience you may have encountered. We have reached out regarding your order information to provide assistance promptly, but unfortunately, we have not received a response. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].

Response from GatsbyshoesJun 9, 2024

Hi Tom, We apologize for the discrepancy on the shoe sizes. This is not the level of experience we are aiming for. I have reviewed your order and found out that we have been exchanging email with you to resolve this matter. We have advised you to send back the shoes so we can provide a replacement or refund but this was not followed. Should you require further assistance or have additional concerns, please do not hesitate to contact us at [email protected].