Terry J. W.
Customer service helpful
Love their products. Customer service helpful both via email and phone to resolve credit card issue on back order item.

Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401
Gardener's Supply Company (gardeners.com) has 821 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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821 approved reviews, newest moderated first
Terry J. W.
Love their products. Customer service helpful both via email and phone to resolve credit card issue on back order item.
Lori
My item is on backorder and I had to proactively figure that out. I would have expected better communication about that situation.
E L.
Love these tools which are replacing cheapo versions for our community group.
Lynne
My only complaint was that it was in back order when ordered and I was told it would be a month. It turned into a two month wait.
Adaleta
I love your company and your products, but the integration of updates and shipping times leaves a lot to be desired. I have finally received all the items ordered, after almost a month, even though when I ordered all of them appeared to be in stock. After the order was placed, I was informed that one most important item was out of stock, and that it will take a few days to be back. Then after it was in stock online, it took more then a week to ship. While I understand the difficulties that everyone is facing under the pandemic, I’m having a really hard time understanding the discrepancy between available stock and updating the online inventory.
Tammy H.
excellent products as usual but too long of a wait for arrival, too many backorders
Mark J.
Service and products are very good, albeit a bit expensive. The only significant complaint I have is not being able to see current or past orders on the website even though it says you should be able to. The company says they know about it and are working on it but has now been over six months that I know about. This does need to be addressed.
Jodi
Exactly as advertised and even earlier than promised!