Gardener's Supply Company Reviews | Read Customer Reviews of gardeners.com

Gardener's Supply CompanyReviews of gardeners.com

3.6821 reviews
Garden & Pond

Gardener's Supply Company

About Gardener's Supply Company

Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401

Gardener's Supply Company (gardeners.com) has 821 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: gardeners.com
Website: gardeners.com
Category: Garden & Pond
Listed on Five Star Index: 2026

About these reviews

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Gardener's Supply Company reviews

821 approved reviews, newest moderated first

Chris
Oct 23, 2020
This was a gift
This was a gift. I included a note. They did not get the note and had no idea who sent it.
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Maureen B.
Sep 30, 2020
Replacement Part
September 30, 2020 I just received a replacement stake for my Lifetime Hi-Rise Sprinkler. Thank you so much for taking care of this at no cost. I use these sprinklers in Nevada and in Maine and absolutely love them. Your prompt response is one more reason that I love your company and your products. Maureen Barrett
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Sergiy
Jun 11, 2020
Wilted Garden
I have three and more not shipped orders from the online store. Sustomer service and access to my orders in my account on the site is not available . How I can return my money??? The last and biggest question for customers...
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LBWhitley
May 23, 2020
Non Delivery & No Response
Ordered an elevated planter box for nearly $500. A month later, can't get them to return two emails requesting ETA or Tracking. 40 minute wait (got same recording twice on separate days) for phone calls - I waited 30 (cooked an entire meal while waiting) and they don't answer. No updates. In retrospect should have checked other reviews - they have a bad rep and deservedly so.
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Christel
May 6, 2020
Purchased one thing sent another
With the stay at home orders in place I know many people are placing orders online, so the amount of time my order took to get to me was fine (one month). My daughter and I both ordered 12” plant stands per description and original invoice, what was sent were 8” plant stands. I contacted customer service immediately when I noticed the shipping email/invoice did not match what we ordered and what was on our original purchase receipt. I have still not heard back, it will be a week tomorrow. I sent customer service pictures of everything described above. I’m disappointed that the orders were switched and we were not contacted before the orders were shipped out. The 8” wasn’t even an option at purchase so how that height was even sent is beyond me. I know customer service is most likely busy due to what’s going on but to ship out completely wrong items on two different orders is very frustrating.
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