Gardener's Supply CompanyReviews of gardeners.com

Prices are too high. Shipping is far too expensive. But I want an Amaryllis, and I don't have a vehicle to go buy one. So I had to pay your prices.

I order a trellis for my clamitis on sale for $99.99. Shipping is supposed to be free with and order over $99.02. I was charged over $15.00 on this order. It did not take it off!! I have always like your products but am unhappy about the shipping charge

I recently received an email stating that my order had shipped. They mentioned in their email that "unfortunately, technical issues with our warehouse software at the height of our busiest season caused a serious hiccup. We are working hard to catch up and are processing orders as quickly as possible." They are now shipping out orders placed in late May and early June.

I have ordered many items from Gardeners Supply and had prompt delivery and was satisfied. My most recent purchase had an order confirmation. When I checked to see when the order would arrive the link would not recognize my email….the one that sends multiple emails per week ( specials etc) Customer service phone call connected me to a medical device company ( I can’t make this stuff up) Now emails are returned as undeliverable. Time for a BBB audit!!!!!

My original rating was one star. I waited online for 28 minutes and as a result of speaking to one temp person they hired because of their issues in their warehouse, and the 2nd person who tried to remedy the issue, I've moved it up to three. Crux of the issue: It's taking WAY too long to fulfill orders AND they are not communicating clearly or frequently enough about their challenges. (They seemed to have installed new software and it's causing them all sorts of changes, perhaps one among many challenges.) The people are lovely. It's the only reason this is moving up. I feel for them. :They are doing their best under what seems like an overwhelmingly bad situation.

Ordered self watering reservoirs. Not as sturdy as i anticipated. Returned it at buyers expense. Which cost me an additional $37.00. It would be great if you could get a contracted standard rate for returns. At this point I won’t place another order unless I’m sure I’ll keep the product. Heart breaking since I love your stuff.

Your customer service personnel are good, knowledgeable & friendly but your invoices and accounting procedures are difficult to understand and you don't keep customers in the loop when things are back ordered. Very disappointed. I have enjoyed the products that I've ordered though. Gayle Dwyer

I was very excited about my $150 order for spring flowering bulbs. I used money I received for my birthday on 9/11 and made my purchase on 9/25. I eagerly waited, and waited, and waited. The bulbs finally arrived after 1 full month on October 22. It was very frustrating to wait for that month. The problem was that the bulbs never shipped for three weeks after the order was placed. I live 1-1/2 hours drive from the locations of Gardener’s Supply stores and wished many times that I had just driven there to buy my bulbs. Another unforeseen challenge occurred with a couple of bulb collections I purchased. As a gardener who is relatively new to planting bulbs I was not able to identify the different types of bulbs I received Since they arrive in a mixed bag; I had a list of what types of flowers were included in the collection, and I was able to identify a few of the bulbs, but many I was not—I had not anticipated that difficulty. It is very easy to look up bulbs and learn about their preferred growing sites, depth of planting, whether or not they are deer resistant ..... but it is very difficult to get an image of what the bulbs look like, so you may not know what you are planting!