Gander OutdoorsReviews of ganderoutdoors.com

My wife and I decided to look at purchasing a travel trailer at Gander/Camping World in Ft.Pierce.We got an excellent salesman, Gerald however his next level of sales managers were,at best,used car hacks. After the typical back and forth their final price came back with “how does these payments work for you range” and proceeded to show me a basic chart with erroneous(no months financed showing,no interest rate???)info ...We were then wondering hummmm Next I got to upline manager #2 ,( the bull-pens relief pitcher) nice lady,but we still required a better explanation of the final cost and hard price. We both have great credit scores (her 850,me 780) We agreed to 13k out the door,and didn’t want to use Ganders bank to finance.Finally after 2 hours of haggling we got to see “The Wizard behind the curtain”. Who said the Coleman Lantern 17B was actually not on the lot and due to selling 17 previously and it would take 30 to 90 days to come in.Not what the salesman told us (he was also not privy to the real quantity on site?) We went ahead and paid 500 down “The Wizard” wrote up a receipt for the deposit.After discussion we are going to pick up a 2021Forest River WolfPup Cherokee 17 FQ for 17k out the door.Found on line in Ga.Picking up next weekend. Bottom line . WE WILL NEVER SET FOOT IN THIS STORE AGAIN !

They were easy to use and fast when it came to shipping, however they only shipped 1/3 of my order. When I called them they said they made a mistake but no longer have my items in stock and don’t know when they will have them again. My order clearly states they were to ship 3 items. On the shipping label it stated their was to be 3 items inside, and yet whoever is working in their warehouse obviously can’t figure out what that means. It’s not that much to expect your order to be filled the way it should. They will gladly take your money but can’t even perform the most basic of tasks. I would think very hard before using them again.

Their service, follow up and staff are as poor as you can get ! I suggest you complain to the manufacturer! Buyer beware! All locations are a nitemare ! I wish i bought my Forest River Georgetown from someone else ! Gander in Thornburg, VA was the poorest! Employees not trained. Even the person at checkout! Unreal ! New manager there now was there before and demoted and moved to another location! He is now back ! Dan Kinser is his name. He is presently trying to avoid a lawsuit! After the sale they vanish !! Oh yes and you can call Marcus Lamoinus ! The owner . He says “if you aren’t happy im not happy” bunch of BS . Hes on tv as “the prophet” LOL hes loaded and a liar ! Lets all sue him . Im about to ...

I dont usually do reviews but here goes. My wife and I went in to gander outdoors deforest to look at some RVs and there was alot of bad customer service in that store. We were taken care of by 2 employees that made our experience turn around josh on the RV side was very nice and very knowledgeable great guy. And the second was the cashier shannon she was very sweet and professional. her customer service was great she made a big impact on our last few minutes before walking out of the store. Good customer service is hard to come by at this time and josh and shannon did a great job we will be returning customers.

I have not always had a good experience with gander outdoors. I stopped going in for a while due to some not so nice staff. But I recently started going into the deforest store again and have come across some very nice people especially the cashier that seems to always be there when I go in. Shannon’s customer service is amazing she is always so polite and always makes my husband and I feel very welcome. If we have a bad experience while shopping that always gets changed around before we leave due to Shannon’s politeness and great customer service. when we see her welcoming energy as we approach the register.

I can Not say enough about Gander RV and their Entire team. I didn't buy an RV from them, but if I was in the market, I'd certainly call them first! I had a window fall out of the RV I own (all under warranty via Winnebago) It was Refreshing to not only get help with this issue during this holiday season but they expedited everything for me and truly cared about the situation I was in. Everyone was so kind and helpful! Grant in service, who seriously made Everything happen without a glitch, was caring, communicative, and on the ball. Derrick in sales who was kind enough to show me around while talking RVs, while I was waiting. Christina (I hope I'm spelling her name right) truly Rocked!!! She took the time to put this window in, as it was her own, and Im telling you the location of this window was nothing short or a pain in the butt. The care she took was amazing ... such a perfectionist! I cannot begin to tell you How Refreshing it was to have such Good Customer Service ... especially in this day in age!!! Thank you So Much to the whole crew at Gander RV ... Ya'll are the Bomb! ~ Chellisa Ryon:)

We have a 2019 Mallard TT purchased new. After the first winter we found a leak under the tub. Turned out to be a broken drain pipe. Wichita Gander Outdoors service Center repaired it under warranty. It broke again 3 months later. I took it back to the Service Center in November 2020. I spoke to the Service Lead/ Manager and asked if they could put a brace under the tube to prevent the tub floor from bowing down from a person standing in the tub. My wife and I both weigh less than 160 in. The manufacturer designed this with 0 room between the tub bottom and camper floor concerning the PVC drainpipes. They did exactly what I asked for with the repair so I am hopeful this will resolve the issue. They did it quickly at no charge. I don’t recall the young man’s name but he was exactly what I needed to listen to my concerns and act on them. I felt like a valued customer. My only negative in the experience was the scheduler and her lack of experience or understanding what I wanted or needed. She did not explain that when I waited for a month to bring it in on the scheduled date my camper would then sit for another 3 weeks before they would work on it. I voiced my frustration to the same manager and he took my camper in and had it fixed within 24 hours. He was a great example of Service and should be seen as a top performer for your business. I rated this a 4 because your normal Service Process workflow is not customer friendly and should be improved.

Purchased rv at gander Rv Lowell ar. Horrible warranty service. Can’t get it done and it takes weeks or sometimes over a month and the worst part is they fail to fix and you have to take it back again. I have been told they were putting my Rv in shop that day and a week later it’s still not in shop. Service lies to about service or when they are going to do it. Do not buy here go somewhere else . No service and lyes to all you get at gander Rv. Worst service I have ever had in my whole life.