Gander OutdoorsReviews of ganderoutdoors.com

Average company, however I do recommend them for clothing.

I dont usually do reviews but here goes. My wife and I went in to gander outdoors deforest to look at some RVs and there was alot of bad customer service in that store. We were taken care of by 2 employees that made our experience turn around josh on the RV side was very nice and very knowledgeable great guy. And the second was the cashier shannon she was very sweet and professional. her customer service was great she made a big impact on our last few minutes before walking out of the store. Good customer service is hard to come by at this time and josh and shannon did a great job we will be returning customers.

We have a 2019 Mallard TT purchased new. After the first winter we found a leak under the tub. Turned out to be a broken drain pipe. Wichita Gander Outdoors service Center repaired it under warranty. It broke again 3 months later. I took it back to the Service Center in November 2020. I spoke to the Service Lead/ Manager and asked if they could put a brace under the tube to prevent the tub floor from bowing down from a person standing in the tub. My wife and I both weigh less than 160 in. The manufacturer designed this with 0 room between the tub bottom and camper floor concerning the PVC drainpipes. They did exactly what I asked for with the repair so I am hopeful this will resolve the issue. They did it quickly at no charge. I don’t recall the young man’s name but he was exactly what I needed to listen to my concerns and act on them. I felt like a valued customer. My only negative in the experience was the scheduler and her lack of experience or understanding what I wanted or needed. She did not explain that when I waited for a month to bring it in on the scheduled date my camper would then sit for another 3 weeks before they would work on it. I voiced my frustration to the same manager and he took my camper in and had it fixed within 24 hours. He was a great example of Service and should be seen as a top performer for your business. I rated this a 4 because your normal Service Process workflow is not customer friendly and should be improved.