Gander OutdoorsReviews of ganderoutdoors.com

I purchased a new travel trailer from gander outdoors in Caldwell, Id. The finance manager said he would get me the best interest possible for me. I let him know if not I would go with another option I had. After calling me back the next day I was informed of the great interest rate and payment length of time. It was horrible so I went with my other option that cut his quote in half. Time wise and length wise. I called him and said I will buy the trailer but I will use my option for financing. He came back and said he could do better but it would take a bit of time. I let him know if he didn't want to find the best deal the first time like he promised I wasn't interested. He then tried bribing me with $500.00 to use his bid for a year so he could get kickback of a $1000.00. I said that sounded corrupt to me and I was in no way interested. He got very rude to me so I hung up on him. I would not have bought it after that but my wife who had no idea of my dealings with this place really liked the travel trailer. I went ahead with the purchase for her but will never buy again from them. I see from other ratings from the place I'm shocked some are still employed.

the wife and I bought a rv from wichita gander the sales men knows what on the lot but do not know how rv are made we are fultimer they can not tell me insulation rating what i find after we bought it shock us the prep that they that they change for was not done the finance dept. ran around like they heads cut off sevrice dept. is a bunch of kids do not know what they are talking about i will not take our rv back to themfor work or buy anything they again and gander chairman does not care also

08 NOV 2020 To: Gander RV and Heartland RV Management From: John D Spyker (Customer # 241620160) Subject: Experience with GANDER RV (Saint Augustine Fl-Dealer) and Heartland RV (manufacture) in reference to Pioneer RG-22 Camper/Trailer Summary: The Gander RV’s services department’s fell significantly short of any reasonable or expectation. The warranty that is offered on all new units is not a Gander RV warranty but a combination of several manufacturers’ warranties. If there are issues with a new camper and the service department is required to repair it under warranty, they reach out to the manufacturer or component companies to claim the warranty. This causes significant delays in repair. Also, if there are any disputes from a manufacturer or component company, they proved unable or unwilling to resolve most disputes without intervention from the owner. Communication between service management, service personnel and service technicians was poor. Quality assurance is nearly non-existent. Service Management actively avoid conflict resolution. Service management did offer a few minor amenities (an extra sway bar and below standard repair to minor damage to camper at no additional charge), but this compensation fell significantly short of making things right. The manufacturer (Heartland) produces a product that is poorly constructed and designed while their warranty department goes above and beyond in their efforts to dispute valid repair claims. Gander RV continues to conduct business with this company despite reporting routine dissatisfaction of interaction with the company. Major Material Issue Summary: Problem 1: Broken Shower Drain- repair periods 1-3 - never fully resolved Problem 2: Wheel Well Fender Defect - repair period 1/2 - warranty dispute Problem 3: Leaking Toilet Flush Valve- repair period 2-3 Problem 4: Refrigerator- repair period 4 Other issues: Long repair times largely due to lack of Communication and reluctance to cover warranty related issues. Camper Timeline Summary 27 Aug 19: Received custody up new camper at Gander RV. 05 Sep 19 - 09 Dec 19: Repair Period 1 (Problem 1, Problem 2) - 95 Days 27 Apr 20 - 06 Aug 20: Repair Period 2 (Problem 1, Problem 3) - 101 Days 10 Aug 20 - 06 Nov 20: Repair Period 3 (Problem 1 Problem 4) - 108 days end of year warrenty (27 Aug 20)

“My advice to everyone considering buying from Gander / Camping World / is “DON’T DO IT” The Good! (James my salesman at Camping World in Tampa Fl was very helpful as was the financing department) (Store 5-stars for selling toilet paper and Black Tank Sanitizer). The Bad! (Minus 5-Stars for service after the sale). I purchased my Thro Challenger $140K Coach from Camping World/Gander on September 21st and could only use once due to the following problems. • Passenger side slide out leaks in front when closed (Floods During Rainstorm) • Drivers side slide out leaking when closed (Front area) (Floods During Rainstorm) • Passenger side slide out front cup holder wood post assembly got caught up on floor: minor damage to floor & wood assembly damaged and cracked • Microwave does not work. (Never Has) • Main door awning led lights burnt out • Shower leaks outside door passenger side. HAVE never been able to use shower due to flooding. I could keep going. I scheduled an appointment with Gander in Ft Port pierce Florida for service on October 13th and 1st available date they could give me was October 27th. I advised Dave Elder (Service Manager @ Gander Ft Pierce Fl) that I would need my Coach back by November 17th for a Family Thanksgiving trip. November 13th has come and Ganders service department still has not completed any requested service.

Very very slow shipping process never buy again

Once again their computer is down .. no fishing / hunting license, 3rd time they have told me it's up and running when it's not, ( I called twice for a fishing license and stopped on way home today for hunting tag ) was told when I called it was up and running, a box of 22 lr that's normally 5 bucks is now 16 dollars, crooks , will never set foot in there again

Waited a month for a pair of waders that did not fit. Talked to customer service and asked for a return shipping label at my cost, they said I would have it in 4 to 5 business days. Two weeks later no label. Sent an email to the CEO who advertises 'I or my team will answer every question promptly because I care." A week later, no response. Cabelas, you just got my business back.

We bought a camper from Gander. In one week our furniture started peeling. We took the furniture back to them. They assured us they would fix it or give us new furniture. It has been 2 months and they have done nothing. We have called them multiple times and they havent even got an estimate for fixing the furniture. Buyer beware. Dont buy anything from them. Horrible.