They were easy to use and fast when it came to shipping, however they only shipped 1/3 of my order. When I called them they said they made a mistake but no longer have my items in stock and don’t know when they will have them again. My order clearly states they were to ship 3 items. On the shipping label it stated their was to be 3 items inside, and yet whoever is working in their warehouse obviously can’t figure out what that means. It’s not that much to expect your order to be filled the way it should. They will gladly take your money but can’t even perform the most basic of tasks. I would think very hard before using them again.
SH
Steve H.
the wife and I bought a rv from wichita…
the wife and I bought a rv from wichita gander the sales men knows what on the lot but do not know how rv are made we are fultimer they can not tell me insulation rating what i find after we bought it shock us the prep that they that they change for was not done the finance dept. ran around like they heads cut off sevrice dept. is a bunch of kids do not know what they are talking about i will not take our rv back to themfor work or buy anything they again and gander chairman does not care also
TC
Tom C.
My Wife and I bought a brand new camper…
My Wife and I bought a brand new camper May 31- Sunday, 2020. Because I did not have a brake controller on my new truck, I wanted the automotive dealer to install it in the dash. This would take a few days. We went to pick up the camper 4 days later, and did the walk around. Several items were not working, and they said to give them an hour. Several hours later we were ready to go and my truck with new camper was brought to the front. MY, bad for not re-checking the electrical issues, such as no ceiling lights, fuses blow when you attempt to turn on the lights. We got home and discovered the issues. I took it back the following Monday after being told to do so, when I called later that day I was told it would be several days as now, since I took it home, it became a warranty issue, and warranty work is at the bottom of their priority list. long story short, everything the service people told me over a three day period ,was not true, I called the toll free number of Marcus Lemonis, CEO of Gander / Camping world. His slogan is " if your not happy, I'm not happy" this got the ball rolling, the district manager, a lady named Megan, came to me, listened, and in 30 min all my issues for the past 5 days were resolved. Thanks to her help, she is making sure the employees get the proper training, they so desperately need. I hope your experience is better than mine.
CS
Clint S.
Service Dept. Needs Customer Service Training
Based on my experience dealing with this location on Rock Quarry Road, I would recommend going somewhere else for service. I had to make three visits just to get rails installed correctly in my F350. I first dropped my truck off in November to have the install done with the clear understanding I did not yet have a hitch selected. I was told that would be no problem. After being told the truck was ready and would be left outside, a neighbor agreed to drop me off on their way out to dinner only to find they forgot to leave my truck out. 1st inconvenience for myself and my neighbor. I left the next morning (Saturday)on a hunting trip, luckily my Dad has a truck. I called that morning and they apologized and Kevin, the service mgr, asked if he could detail the truck for me to make up for the problem. I agreed, thought that was nice, and said I’d be back Monday afternoon. I show up at about 4:00 pm and truck was as dirty as when I left it. Inconvenience #2. Several weeks later I try to borrow my friend’s Reese 16K to go look at a camper a couple of hours away and we can’t get the hitch in. The left side holes in the rails from front to back were over 1/4” different than the right side. Had to take the truck back and leave it with them. Inconvenience #3. I made it very clear that hitch is temporary. I picked the truck up the next day and hitch is installed. A few weeks go by and I find a fifth wheel camper. It has a special adapter on the kingpin that works with the owner’s auto-slider hitch. I decide to buy his hitch as well. He has the same truck as I do with the same rail system installed. We lift it right out of his truck, but no way it’s going in mine. Rails are still close to 1/4” off side to side. I call Gander RV, and explain I’ve just paid for a camper and hitch, at the location to pick it up, and hitch will not go into rails they installed. I leave and go to Gander where I wait 2 hours to have them adjust rails to get the hitch in. Inconvenience #4. Since the time I first met to pick up the camper at 11:00 a.m., it is now close to 3:00 p.m. When Kevin gets my truck brought around he just brings my keys, holds them out, and says I’m ready to go. No apology for all the hassle, nothing. I made a comment about another 4 hours out of my day being wasted dealing with this, and said “What, no store gift card or any form of customer service?” He quickly said he can’t do that and just said “We took care of you”, and walked away. My point is not that I need a gift card or something. It is that this should have been a fairly simple task that ended up being a big inconvenience to me, the customer. I shouldn’t even have to ask about a gift card, etc. If these people cared about customer service, the service mgr should have went to the general mgr, who was there that day, and said “look we really have screwed this up and need to do something to try and smooth this over a little with this customer, what can we do”. Instead they thought they were doing me a favor by finally getting something right that I paid to be done right the first time, not the 3rd time. Go somewhere else if customer service is important to you, at least in the service department.
