GamerModz is a Tampa, Florida based company that designs and manufactures Custom Controllers for the Xbox and PlayStation gaming consoles. In addition to manufacturing user designed fully customized controllers, GamerModz also manufactures individual custom controller parts and rapid fire mods for gamers. The innovative rapid fire technology allows gamers to set the rate at which their weapon fires in many popular first person shooter games such as the Call of Duty and Battlefield series.
GamerModz (gamermodz.com) has 749 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
gamermodz.com
Website
gamermodz.com
Category
Gaming
Location
Tampa, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: February 2019.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Controller did not work, no response from phone call or email.
Delivered a broken controller and I have called and sent emails with no response.. I am very disgruntled with this company. I did not spend over $100 for a controller for it to be broken. And with no response from the company.
Response from GamerModzDec 29, 2013
Laurie,
I apologize for the issues you are having with your controller. We are trying to look up your order in the system and are having difficulty based on the name Laurie Dressler. Do you by chance have an order number. You can also email us at [email protected] with the information. We are dedicated to delivering high quality products, and ensure you we will correct any issues you are having with your controller.
MM
Michael M.
Christmas present that wasn't
My son wanted the customized controller so I ordered one for Christmas. It was the first thing I ordered for Christmas and the only thing I didn't get. The order was placed on Dec 7 and is still in progress. My son is excited to get the modded controller but disappointed it wasn't here. His friend got his...and all works well....just is taking a long time
Response from GamerModzDec 29, 2013
Michael,
Thank you for your time today on the phone. Per our discussion I have upgraded you shipping at no cost and your controller will ship on Monday. I believe the amount of orders we received due to the Christmas rush and MTV listing us as one of the Top Ten Gaming Gifts of 2013 may have gotten the better of us this year. Thank you again for the call today and your patience.
Shawn
JI
JimL
Helpful and good service
Customer service answered questions right away and parts were delivered on time. Could have gotten parts elsewhere though a little cheaper. If purchasing a Controller shell, note they are not Microsoft original shells. Also they do not come with screws or many parts. And screws from original Microsoft shells do not fit well. We had to get other self tapping screws.
GF
Genny F.
Want to see your son smile? Let him customize his own game controller.
Well Tyler finally got his game controller for Christmas and hasn't put it down since!! He absolutely loves it.
Response from GamerModzJan 20, 2014
Hey Genny,
Thanks for the great review! We are so glad Tyler is enjoying it.
We hope you and your friends come to Gamermodz for your modded controller and accessory needs.
CH
Chris
Very Poor Customer Satisfaction!
While GAMER MODZ makes nice controllers... Making the customer happy is certainly not their forte! Their customer service has to be the worst that I have ever dealt with. They totally screwed up on my order for my son, for a Christmas present, which when I placed my order, was guarantied that I would have for Christmas. They failed miserably and made no attempt to offer a solution or compensation to make a situation that they totally screwed up on right. With the continued lies they tell you when you contact them to inquire about your order. I placed an order well before the holiday's and was promised delivery well before Christmas. I have stayed on top of the order by contacting service (Brittany) to be advised on Monday 12/16 that I would have my controller on 12/20. Well that didn't happen. I sent out a couple of e-mails to ascertain the hold up and did not hear back from them. I contacted them today to find out about my order, only to be told, it will ship out today. The irony is... it was not shipping out today, it wasn't even ready. Then I was told that my shell was used for a local customer. WHAT??? While speaking to the owner Sean, who appeared to be very nice did not compensate for the fact that I was continually lied to about my order. I was offered some alternatives, but to pay the price for a shell that I do not want is ridiculous. No discount was even offered for not getting what I ordered, nor was I even offered overnight shipping to get the controller for Christmas Eve. I had to offer to pay myself the difference for shipping if I wanted to get it for tomorrow. Again, beautiful controllers, but when you are paying a premium price to make a "9" year old happy for Christmas, you would expect a little more from a company. I was very disappointed in this situation as it ended with a cancelled order and no controller... I invested approx. a month in making sure this happened for Christmas to only end in disaster. Thank you for a Merry Christmas GAMER MODZ!
Response from GamerModzDec 28, 2013
“We apologize for the delay in shipping your order as the Christmas Season was compounded heavily by the fact that MTV listed GamerModz as one of the Top 10 Gaming Gifts of 2013. I recall speaking with you and offering to upgrade your shipping to Priority Express 1-Day shipping. However we could not guarantee that you would receive it the next day as we cannot control USPS delivery. You had agreed to allowing us to upgrade your shipping but then later called back to cancel your order. I apologize for this experience as these delays are not typical with GamerModz and was more a function of the Christmas season and MTV promoting us. We would like to extend our sincerest apologies and would look forward to an alternate solution of getting you son a high quality controller. Please contact us at your convenience as we would extend an additional 20% discount on your order along with free shipping. Best Regards, Shawn”
BP
Barbara P.
I din't receive the remote controller I ordered.
The concept is fantastic!! My son loved designing his own remote. He was so excited when it arrived in the mail. However, he was very disappointed when it came because he wanted to extra mod that I paid for for $51.00 and the remote didn't come with that feature. I will be calling for a new one.
Response from GamerModzDec 27, 2013
Hi Barbara!
Thank you for your order and I'm glad your son had fun designing it! Please call us at 866-205-5268 so we can send you a return label to mod your controller for you or walk you through programming it if he just needs to program it (no mods are programmed when you purchase it so that you can pick your own settings). Either way we are happy to help and very sorry if it did ship without the mod!
GL
Gina L.
Excellent customer service-Efficient fulfillment!
Very impressed by responsiveness and high quality customer service. Customafe PS controller is awesome and effort made to finish and deliver in time for Xmas! Overall outstanding experience
Response from GamerModzJan 20, 2014
Hey Gina,
Thanks for the great review!
We hope you and your friends come to Gamermodz for your modded controller and accessory needs.
DK
David K.
Obama Postal Service
Satisfied with the Company. Disappointed with the delivery service. USPS delivered the product but I never received it. Awesome!
