GamerModzReviews of gamermodz.com

Response from GamerModzJan 20, 2014

Hi Steve! I'm happy to check on your order for you if it hasn't already shipped/arrived! Please give me your order # or last name so I can look it up for you and get it shipped asap. Please email me at [email protected] so I can personally make this issue right. Sorry for the wait and thank you for ordering again!

Response from GamerModzJan 20, 2014

Hi Leo, I checked on your order and you have already been refunded. I'm not sure why you think we are fraudsters? We take our customer service seriously and I'm sorry you did not have a good experience. We had an overwhelming amount of holidays orders and ship dates were pushed back quite a bit. Our customer service handles a very large amount of emails/calls a day and does their best to work through them in a timely manner. Please email me at [email protected] so I can personally make this issue right.

Response from GamerModzJan 20, 2014

Hey Janice, We experienced a lot more orders than expected this holiday season and are a small business that hand assembles each controller, we are truly sorry for the unexpected delay. Looks like your order was shipped and received, hope you are enjoying the controller. Please email me at [email protected] so I can personally make this issue right. Thanks and again apologies for any inconvenience.

Response from GamerModzJan 20, 2014

Hey Joe, We experienced a lot more orders than expected this holiday season and are a small business that hand assembles each controller, we are truly sorry for the unexpected delay. Looks like your order was shipped and received, hope you are enjoying the controller. Please email me at [email protected] so I can personally make this issue right. Thanks and again apologies for any inconvenience.

Response from GamerModzJan 20, 2014

Hey Anthony, We experienced a lot more orders than expected this holiday season and are a small business that hand assembles each controller, we are truly sorry for the unexpected delay. Looks like your order was shipped and received, hope you are enjoying the controller. Please email me at [email protected] so I can personally make this issue right. Thanks and again apologies for any inconvenience.

Response from GamerModzJan 20, 2014

Hey Christa, We experienced a lot more orders than expected this holiday season and are a small business that hand assembles each controller, we are truly sorry for the unexpected delay. Looks like your order was shipped and received, hope you are enjoying the controller. Please email me at [email protected] so I can personally make this issue right. Thanks and again apologies for any inconvenience.

Response from GamerModzJan 2, 2014

Steve, I just sent an email to you. Your order is shipping tomorrow morning. We are finally getting caught up on orders and emails and getting back to our standard of customer service. I am refunding you your shipping charge as a gesture of how serious we take our business and customer service. Thank you again for your patience and understanding.

Response from GamerModzJan 20, 2014

Each controller is made to order. We experienced a lot more orders than expected this holiday season and are a small business, we are truly sorry for the unexpected delay. Please email me at [email protected] so I can personally make this issue right. Thanks and again apologies for any inconvenience.