GameFlyReviews of gamefly.com

Tried to get games before they release in queue but end up getting nothing shipped Try to get older games shipped nothing shipped still Takes a week to get or to send a game Would not recommend

Worst Customer service ever.I just hang up the phone with a person called "Jay" . Gamefly is ripping me off. This company will not last long with this customer service for sure . Purchasing a game is really pain.You have to purchase the game with all your credit card info do the check out, and they will send you an email to call them back for confirmation for the game you already purchased it. Did you ever hear this from any shopping platform? Imagine yourself shopping from amazon , ebay or walmart or Target and after they are asking you to call them back stay on the phone and confirm your purchase. Would you like to do that after you buy the game . Also i upgraded my Account 2 , 2 games and they even prorated my account because i upgraded my account on January 21 st and i called them on 25 th i asked them how come i am not receiving the second game even though you guys prorated it and didnt provide any service????He is telling me because your account was on Hold and it just released!!!It was on Hold for your nonsense policy!!!!So i asked them if they will refund also for the days that they didnt even start to provide the service he says no..I ask him ,so would you rather make your customers upset and let them go rather than pro-rating the 5 days that you didnt ship the game??I have been told about gamefly customer service really sucks and even friend warning me about them but i just gave a shot but they were right.I even referred this ripoff people to others as well , i have to warn them too. No Wonder why Amazon growing and companies like these really loosing just because they dony know how to handle customer service.Beware try not to deal with their customer service because other than helping you they will make things lot harder for you.I hope Amazon gets in this game with prime too as well.I just cancelled my service..

I did the free trial and tried to get a game never recieved the game so 4 the next 4 weeks I kept trying and still never recieved anything but a week later they took money out my account saying my free trial was over......game fly is a joke and a rip-off and a complete waste of time

Game fly destroyed a 60.00 personal game that was sent back in error because they said they sent me an email stating I sent it back and they never heard back from me. So they discarded it. Because it is againt their policy to send it back without confirmation that it is mine yet they can tell me exactly what game was sent to them instead of their game and dont show that I checked that game out from them. They are refusing to make things right but are all willing to send me a new shipping envelope to return their game to them. They wouldn't have a supervisor call me but said I could call their open phone lines any time to talk to someone but they wont replace my 60.00 game or do anything to make things right for me.

Slow delivery, horribly limited availability, rude customer service... How is there not an alternative to this terrible service yet?!

Shipping time is really long

Overall, the site is fine, it's a legit site. The service you pay for is complete garbage though. I live in Idaho and my shipment store is from California, it took 5 days for the game to get to me from when it was shipped. When I returned it, it took 3 days. Then, since I didn't have lots of games in my queue, I went 2 weeks without getting a single game, because they were "low availability" If you're looking for a site to get games to see if you like them even 2 months after they're released, do not use this service. It took 1 week for monster hunter to ship to me, even after the game was out for almost 3 months prior. It is just not worth the money you have to spend to wait weeks in between games.

Please do not waste your money on this company. Low availability on games and no overnight shipping available when you get a broken disc. The third game I got (within 2 months) was coated in brown stuff and had a crack right in the middle. When bringing this up to a representative and asking for overnight shipping, I was told it was not available. The problem with this is that when you send a game back that takes about 3-4 days for them to receive it, 1-2 days for them to send you something else, and then an additional 3-4 days for you to receive it. That is already over a week of wait time between games. If you want a specific game you have to wait until it becomes available (you'll be waiting at least a month) with no games out and nothing else in your queue. Even if you put it as first in your queue they will send you other games in your queue instead. I had a game in my queue for two months that was never available so I cancelled my membership. I was not given any indication that they cared I was cancelling. Gamefly is a joke.