GamboaReviews of gamboafashion.com

3.4212 reviews
Clothing & Underwear

Gamboa

About Gamboa

Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.

Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gamboafashion.com
Website: gamboafashion.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Gamboa

Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gamboafashion.com
Website: gamboafashion.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

Colleen W.

Jul 16, 2025

Ship low quality product and disappear

I ordered an alpaca hoodie for my husband as a gift. It caused a rash just by trying it on a few minutes and I asked to return or exchange it. The customer service number does not work. The email is responded to by a very unprofessional person who address the customer by their email address instead of their name, and gives partial steps for an exchange that seem to be bot generated. Many emails and over a week later I finally got an address and steps to exchange the item, but most of the products are "sold out" and can be offered as an exchange. Regardless, the address given to return the item doesn't exist according to the post office. They couldn't produce a shipping label. (The company makes the customer pay for shipping.) I emailed again and they said it was the right address, but without being able to get a shipping label and ship the product back, you can't get your money back or exchange the product. Even the Google Maps photo shows what looks like a garage with a different address on the window. It's clear the are not located in the US. They are not registered with the BBB. They seem to be running a scam by shipping low quality products and not exchanging them.

Response from GamboaJul 16, 2025

Hello Colleen, We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. You asked for a refund in july 9th, we sent you information about our returns and exchanges policies and the return address was provided in July 11th, not a week later. You then replied to the email selecting option 1, we agreed and advise you to please send us the tracking number for the returned parcel. On July 14th you asked for the return address again and we sent you the information for the 2nd time. The return address is correct and it has been receiving mail for many years. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team

Gamboa reviews

212 approved reviews, newest moderated first

Mark
Aug 5, 2025
Better than Anticipated
The hat is extremely light weight, brim is flexible but firm enough to retain its shape. The crown is firm and retains its shape great. I ordered 1 size larger (a 60 vice 59) and it fits perfect. Any future order I would go 1 or 2 mm larger than normal. Zero complaints about the hat, would not hesitate to order another Montecristi hat from here. You will get an endless stream of emails from them - I need to figure out how to stop that.
Response from GamboaAug 6, 2025
Dear MARK, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
RC
Aug 5, 2025
I'm genuinely impressed by the foldable…
I'm genuinely impressed by the foldable Natural Panama Hat – Roll Up Fedora Hat. The quality and craftsmanship are outstanding, especially for the price. Although delivery took a few weeks because each hat is handmade to order, it was absolutely worth the wait. If you want a stylish, well-made, and affordable straw hat, I highly recommend this one. Gamboa, keep up the great work! You are the best!
Response from GamboaAug 5, 2025
Dear RC, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
José Domingo Carrillo P.
Aug 5, 2025
elegancia y calidad
la calidad del sombrero y delicadeza de manufactura
Response from GamboaAug 5, 2025
Querido Jose Domingo, Queremos agradecerle su buena reseña. Nos esforzamos por mejorar la calidad de nuestros productos y brindar a nuestros clientes el mejor servicio posible. ¡Gracias por comprar con nosotros y compartir su experiencia! GamboaFashion.com Equipo de Calidad y Atención al Cliente
Colleen W.
Jul 16, 2025
Ship low quality product and disappear
I ordered an alpaca hoodie for my husband as a gift. It caused a rash just by trying it on a few minutes and I asked to return or exchange it. The customer service number does not work. The email is responded to by a very unprofessional person who address the customer by their email address instead of their name, and gives partial steps for an exchange that seem to be bot generated. Many emails and over a week later I finally got an address and steps to exchange the item, but most of the products are "sold out" and can be offered as an exchange. Regardless, the address given to return the item doesn't exist according to the post office. They couldn't produce a shipping label. (The company makes the customer pay for shipping.) I emailed again and they said it was the right address, but without being able to get a shipping label and ship the product back, you can't get your money back or exchange the product. Even the Google Maps photo shows what looks like a garage with a different address on the window. It's clear the are not located in the US. They are not registered with the BBB. They seem to be running a scam by shipping low quality products and not exchanging them.
Response from GamboaJul 16, 2025
Hello Colleen, We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. You asked for a refund in july 9th, we sent you information about our returns and exchanges policies and the return address was provided in July 11th, not a week later. You then replied to the email selecting option 1, we agreed and advise you to please send us the tracking number for the returned parcel. On July 14th you asked for the return address again and we sent you the information for the 2nd time. The return address is correct and it has been receiving mail for many years. We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
Mr Martin C.
Jul 15, 2025
Terrible product quality sold by…
Terrible product quality sold by arrogant company who just does not care AVOID I leave the hat hanging on the wall in my boys room as a reminder of the poor service which this company dealt me,and to remind potential customers that if you do get sold a ‘turkey’ you are unlikely to get a sympathetic ear and very probably a ‘rude’ response.Such customer service is unacceptable and the internet is a great way of letting everyone know what a shabby setup this is!
Response from GamboaJul 15, 2025
Hello Martin, As you have stated in your emails, this order was gifted to you by a friend OVER A YEAR AGO and you have not been able to provide information to identify the date of the purchase. You have mentioned that the hat has been worn and it didn't arrive in bad condition to you and our policies establish a time frame of 15 days to process complains about quality in order to find the best solution for our clients We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
Jeffrey F.
Jun 9, 2025
Great hat.
Great quality hat with timely order updates.
Response from GamboaJun 10, 2025
Dear Jeffrey, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Mars B.
Jun 9, 2025
Good products
Fast delivery
Response from GamboaJun 9, 2025
Dear Mars, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Jerry D.
Jun 9, 2025
Their product line is exceptional
Their product line is exceptional. Sizing is always right-on, delivery time is reasonable and styles are current.
Response from GamboaJun 9, 2025
Dear Jerry, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team

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