GamboaReviews of gamboafashion.com

3.4212 reviews
Clothing & Underwear

Gamboa

About Gamboa

Gamboa - We are the world's leading genuine fashion brand. Our store offers authentic alpaca apparel worldwide. Shop for alpaca ponchos, sweaters, scarves, hats, socks, panama hats and more. Unique apparel that combines natural fabrics, authentic ethnic fashion and urban styles. Gamboa - Wear the adventure.

Gamboa (gamboafashion.com) has 212 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: gamboafashion.com
Website: gamboafashion.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Gamboa reviews

212 approved reviews, newest moderated first

Wylie B.
May 26, 2025
The customer service great to work with…
The customer service great to work with during the hat exchange process. Gabriela V kept me updated during the process in a timely and efficient manner. I would recommend this company to others.
Response from GamboaJun 2, 2025
Dear Wylie, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Mitja Š.
May 21, 2025
You get what you expect
I had a previous good experience buying at Gamboa. Recently I have ordered a tokilla hat. I wasn't certain what will I really get because the photo cannot give you a clear idea of the product. I have first received a wrong size. After notifying it to Gamboa they swiftly sent me the right size and the product really looks marvellous.
Response from GamboaMay 23, 2025
Dear Mitja, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Josef F.
May 14, 2025
Sehr gutes Preis- Leistungsverhältnis, Lieferzeitangabe verwirrend
Grundsätzlich bin ich mit allem sehr zufrieden. Einen Stern Abzug, weil auf der Email-Bestellbestätigung stand "Versand DHL (3-5 Tage)". Es dauerte dann total 3 Wochen, wobei mir auf meine E-Mail Anfrage plausibel erklärt wurde (Danke Gabriela), dass die Hüte von Hand hergestellt werden, was bis zu 20 Tage dauern kann. Das ist ja o.k., denn die Hüte kommen direkt aus Quito in Ecuador, sind also Original Panama Hüte. Aber es wäre vielleicht fair, die richtige Lieferzeit bei der E-Mail Bestätigung zu nennen.
Response from GamboaMay 14, 2025
Sehr geehrte/r Josef, Wir bedanken uns für Ihre positive Bewertung. Wir arbeiten intensiv daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank für Ihren Einkauf und das Teilen Ihrer Erfahrungen! GamboaFashion.com Qualitäts- und Kundenservice-Team
Fred W.
May 13, 2025
I’ve been buying Gamboa straw hats for…
I’ve been buying Gamboa straw hats for about 15 years. This was my 4th hat. I wouldn’t consider looking anywhere else.
Response from GamboaMay 13, 2025
Dear Fred, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team
Barast A.
May 7, 2025
Je suis très satisfaite de mon achat…
Je suis très satisfaite de mon achat « le chapeau vintage » Et je vous en remercie
Response from GamboaMay 8, 2025
Cher Barast Alexandrine, Nous tenons à vous remercier pour votre avis positif. Nous travaillons sans relâche pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible. Merci d'avoir fait vos achats chez nous et d'avoir partagé votre expérience ! GamboaFashion.com Équipe Qualité et Service Client
Gavin V.
Apr 30, 2025
Caught by rising prices
I love their hats. Sadly they shipped one in a damaged Gamboa box, with a hat that was crunched. The outer box had no damage, so it was damaged when they shipped it. They were good about refunding me the money, but in the 6 days since I ordered, the hat went from $69 to $109. I think I should have gotten the hat I ordered at the price I had paid.
Response from GamboaApr 30, 2025
Hello Gavin, We are very sorry that his experience with our company did not meet his expectations. We are also very grateful that you took the time to evaluate us and tell us what is wrong with our products and services. The refund for the order was processed yesterday because you received a damaged hat.We are working very hard to improve our services and products to give our customers a better experience. GamboaFashion.com Quality and customer service team
irina B.
Apr 24, 2025
Damen Alpaka in sehr guter Qualität, Paket doch noch gefunden
Alpaka ist weichem, flauschigem Garn mit geringem Gewicht angenehm zu tragen. Größe entspricht der Beschreibung im europäischen Maßstab, Farben fotogetreu. Innerhalb 5 Tagen eingetroffen. Leider TrackInfo erst spät und unvollständig erhalten, daher das Paket nach 2 Tagen beim Nachbarn entdeckt. Trotzdem 5*
Response from GamboaApr 25, 2025
Lieber Irina, Wir bedanken uns für Ihre positive Bewertung. Wir freuen uns, dass das Problem gelöst wurde und Sie mit unseren Produkten zufrieden sind. Wir arbeiten intensiv daran, die Qualität unserer Produkte zu verbessern und unseren Kunden den bestmöglichen Service zu bieten. Vielen Dank für Ihren Einkauf und das Teilen Ihrer Erfahrungen! GamboaFashion.com Qualitäts- und Kundenservice-Team
Tad
Apr 4, 2025
Excellent quality prompt service
Excellent quality and as prompt service as is possible given the time it takes to handcraft higher-end hats.
Response from GamboaApr 7, 2025
Dear Tad, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us and sharing your experience! GamboaFashion.com Quality and Customer's Service Team

GamboaReviews of gamboafashion.com

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The customer service great to work with…

You get what you expect

Sehr gutes Preis- Leistungsverhältnis, Lieferzeitangabe verwirrend

I’ve been buying Gamboa straw hats for…

Je suis très satisfaite de mon achat…

Caught by rising prices

Damen Alpaka in sehr guter Qualität, Paket doch noch gefunden

Excellent quality prompt service