Ewan
Faulty merch and very little compensation
Company shipped me a poncho with a snag on the front material, I submitted a faulty order claim and sent them all photo evidence, on 15th of march. I then got an email on 20th march asking if I would like a new poncho or refund, I said a new poncho, a week later I've now only been offered a 10% refund for the original item price, and no exchange for the damaged goods which I think is absolutely shocking! I have asked for an email address to take this further and I still have not received anything. The poncho's are amazing quality hence why I am still pushing to get my exchange but this horrendous customer service is testing my patience.
Response from GamboaApr 4, 2023
Hello Ewan, We are very sorry that your experience with our company did not meet your expectations. We are also very grateful that you have taken the time to evaluate us and tell us what is wrong with our products and services. We have neem informed the new poncho was delivered earlier today. https://www.swiship.de/track?id=QB0274026784&loc=en-GB We are working very hard to improve our services and products to provide our costumer with a better experience. GamboaFashion.com Team for quality and customer service