Galileo MedicalReviews of galileohealth.com

The best thorough care was provided from Dr. Tong

I had several great experiences with this health care provider but had to switch to a different one when my insurance changed. 9 months later I received a bill for 2 services in 2024 and 1 in 2025, totalling almost $370. I never received services in 2025 since my insurance had changed. Email address on the statement comes back undeliverable. Another email I used back when they were my provider also comes back undeliverable. No good phone number. Access to their app errors out.

My daughter was running a fever and had an ear ache last evening. Our insurance company works with Galileo for virtual appts so we gave it a try. We filled out all the info at 9:30 pm, had confirmation of intake form and were told it would be a 20 minute wait. We heard nothing at all. We checked the app for messages this morning upon waking and we were contacted at 5:08AM. Unacceptable response time, especially at that hour when no one is typically available. We will not use this service again & I will be letting our insurance carrier know as well.

It use to be fast service / treatment plans. Now hardly anyone replies!

Why are Galilio contacting folks, when they are not their patients. I'm not a patient of Galilio Medical. Are they going into personal records. I have a medical doctor. I have never been in Galilio office for any care. This is the 2nd time being contacted by them. Even had a nurse visit. I will contact my insurance company about this matter.

I had high hopes but intuitively knew impersonal care would not cut it and I was right. They open cases charge you then close and force you to open up new ones for same issue. A simple prescriptions refill morph into 2mths of Back/forth messages, same forms to complete and still no meds so literally waisted time and Money because I have to go to my regular PCP because I can’t miss another day of regular Meds. Run from this place because they are not honest and contacting a patient at 10p on a workday is next level unprofessional!

You are a numbers game with Galileo. They use multiple consultations to bill your insurance company, prolonging your treatment. Very unethical behavior. I’m surprised there’s no lawsuits again this company. I have experienced this with multiple cases. I had a consultation two weeks ago for a cold, today Dr. Stephanie Rowe asked me to have another consultation, the same cold, no medicine, no treatment. It’s such a repetive pattern. I hope the fed. gov and insurance companies catch on to this unethical behavior.

Quite frankly this company should be ashamed of their patient support team as well as their clinicians. I have been dealing with billing issues for an entire year. In the app I’m constantly told that I don’t owe anything then I receive a physical bill in the mail. I message in the app and am told “you don’t owe anything” ok then why send a bill? Also providers are exceptionally dismissive. In one instance a provider told me there wasn’t any medical evidence that a particular treatment was helpful for fatigue; however, a quick search of PubMed would yield multiple peer-reviewed studies that show the benefits of vitamin B injections. Furthermore patient support is takes pride in ignoring concerns as they never say anything aside from “please be patient” …why not actually address issues? Last Friday I was told that leadership would be in the office and get in touch with me. It is now Wednesday and the only reason I received a reply was because I messaged again. Galileo’s fraudulent billing practices and substandard clinical practice is beyond reproach.