P. M.
The response time was fast
The response time was fast, and the assistance was phenomenal. They also messaged back to see how I was doing.

Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up. One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes. After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are. Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients. The Galileo service currently operates 24/7 across all 50 states.
Galileo Medical (galileohealth.com) has 579 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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579 approved reviews, newest moderated first
P. M.
The response time was fast, and the assistance was phenomenal. They also messaged back to see how I was doing.
Dubya M.
Worst telehealth company ever! They are incredibly rude, elitist, they only care about getting as much money as they possibly can from customers, their prices keep going up as their quality sinks further into the toilet, wait times are often 3+ days or longer (or they never reply at all), they do the bare minimum and often get basic prescriptions wrong or refuse to prescribe them altogether (and I’m talking basic meds, not any controlled substances), etc., etc., etc. And they never admit when they screw up and have a nasty attitude when you try to get help. They clearly only want “insurance” patients now, as they can charge insurance $250 per text message. I think this new $49 per month plus $10 per text exchange structure -and increasing neglect, rudeness, and apathy toward out of pocket patients- is to flush everyone else away. Worst company ever!!! There are many other -and FAR better- telehealth companies out there. Galileo is garbage.
Emma M.
Nurse was prompt, really kind, very professional and gave me a care plan that met my needs and then some. Galileo was super easy to use and found my insurance right away. My new favorite way to get med care for sure!
Mel
They were fast even though it was late on a Friday. And we're able to proscribed me proper medication in a pinch. They were also friendly and caring.
Amir
The doctor was through and kind
E ..
The Doctors care about my health and they respond in a timely manner.
Maria
Very easy. Fast appointment scheduling. Very convenient to not have to take off from work. All the doctors were very friendly.
customer
Fast, friendly and accurate. Able to reach out for perscriptions, and medical advice and always get a respose quickly.