Galileo MedicalReviews of galileohealth.com

I gave Galileo a try based on its promise of simplicity and cost-effectiveness. Unfortunately, that promise couldn’t have been further from reality. I was charged for services I never requested—primarily basic medication refills, which my previous doctors never billed me for. Galileo turned what should have been a quick, routine interaction into a confusing and frustrating billing experience. They tied charges to “consultations” that I neither requested nor consented to, and justified them with vague policies and a seven-day billing cycle loophole. Worse, their prescription refill strategy seems intentionally designed to keep you trapped in a cycle of repeated billing. Instead of issuing longer-term prescriptions, they often only give you one-month or three-month supplies—forcing you to come back again just so they can charge you again. It feels like a business model built around generating revenue rather than providing care. Customer service was dismissive, inconsistent, and robotic. Even after raising valid concerns and asking for clarification, I was met with shifting explanations and no real accountability. Final thoughts: Stay away from this service. It’s designed to look convenient on the surface, but in practice, it nickel-and-dimes you at every turn while offering little transparency or respect for your time and intent.

If you need a refill, this is great. If you need to communicate with doctors, go elsewhere. The visit was convenient and easy to schedule. After the results were in, a nurse chatted with me (including more of the text from AI), and I was basically the one asking her about the next steps instead of her providing suggestions. After that, the billing was a mess. They charged as out of network while Galileo is in-network. Months later, I am still dealing with it.

I dislike how they only give you a 1 month prescription at a time. I’ve been on lisinopril for over 2 years and they still insist on giving me 1 month prescription at a time. Ver Frustrating.

There is no live customer service line so you have to wait u til someone is available to answer your text. If they don’t want to answer they don’t have to. These people kept me on “read” and did not respond for hours and hours. Horrible service, your health is too important for service like this

3/28 I had an appointment for a medication refill. I made it clear I would be out of this medication by 4/14 and require the next dose 4/21. 4/4 I followed up with Galileo because my tasks in the app said the meds were ready for pick up. They weren’t. I was informed that a refill request had been submitted the previous week. 4/13 I check in again with my pharmacy, they still can’t fill the medication. 4/15, I reach out to Galileo asking for an update on where this request is in the process. I am informed they just sent in the prior authorization and also expedited the request. Now, I acknowledge I may be partially at fault for not starting the refill process sooner. I know it can take 3 days to a few weeks for meds that require prior authorization. Which is a whole separate rant. Once insurance approves, it can take a few days for the pharmacy to fill. But, as medical providers also knowing all of that, why was this request not moved forward with urgency by the Galileo team at the beginning? It’s not just stressful, it’s harmful to have gaps in medications, and the lack of urgency and transparency has caused additional stress and anxiety for the past few weeks, which is so disappointing when it comes to medical care. The process of prior authorization and UHC are also to blame for causing such frustration for consumers. Although the Galileo care team was responsive and helpful looking into this, the initial failure to expedite, the confusing website, bare bones app you are required to use, and issues with the process and system have been very disappointing. This experience, and previous ones with other providers UHC has used, are definitely driving me away from virtual care, even though I am the ideal millennial consumer for it.

had an appointment scheduled and no doctor showed up to the virtual visit. customer service is non existent as well. the customer service number lead to an IT department that isn't even affiliated? When i tried to wait for "further assistance", the phone call was ended. -100000/10

I started using them after switching health plans (from Kaiser, where it's easy to schedule everything and pretty timely) to UHP (where you have to wait months to get an appointment and scheduling still often requires you to wait on hold for a landline). I figured I'd give Galileo (which is offered through UHP) a shot, and have been pretty happy so far. They are definitely willing to treat things Kaiser wouldn't (e.g., hair thinning in a 40-something woman). They are also very quick on their response times and good at following up. My only complaint so far: you may end up working with several providers, and they don't seem to have a centralized location for health info. So like all three of them will ask you for copies of the same tests, blood pressure readings, etc. I thought one of the benefits of telehealth was that they would all be working off the same info, but it's still pretty fragmented. I'm kind of up in the air with whether I'll stick with Galileo or go back to Kaiser, but I definitely think they're worth a try.

I am heartbroken and furious at the lack of care and urgency shown by this office. My son came here to have paperwork completed for medical leave at his job—a critical step for his well-being. However, the staff took too long to send the necessary documents, causing him to lose his job. The stress and devastation of that loss led to him taking his own life. As a Black man, my son deserved the same respect, attention, and dignity as any other patient. It’s clear this office failed him in every way. The disregard for his life and well-being is beyond unacceptable. This office should be ashamed of their negligence. If you value your life or the lives of your loved ones, think twice before trusting them with your care.