Abra J.
Absolutely abysmal service
Absolutely abysmal service. I had a video visit on 03/04/2026 and completed lab tests on 03/09/2026. It is now 03/21/2026, and I am STILL waiting for responses to my questions. In fact, they just informed me that if I want a response, I need to schedule a new appointment. WHAT?! So, there is no follow-up support at all. This place is a joke and a waste of money.
Response from Galileo MedicalApr 16, 2026
Hello Abra, please accept our sincere apologies for the confusing and frustrating experience you endured with us last month. You're right, a week-plus wait to discuss your lab results is completely unacceptable, and we want you to know that after observing these elevated wait times we've made changes in our clinical workflows to ensure that our patients see their lab results faster and enjoy clearer communication around what their results mean. We answered your questions about your results in text form on 3/21, and also offered a video appointment as a courtesy to develop a care plan for you, but we regret that by then we had already lost your trust. We're so sorry that our follow-up protocols caused you so much distress and want to reassure you again that there will be no charge for the time our providers spent on 3/21. We wish you the best of health moving forward and wish to apologize one more time for the negative effect our delayed response had on you.