Nakia C.
Very professional
Very professional, on time, and knowledgeable.
Response from Galileo MedicalMar 9, 2026
We're happy to be there for you, Nakia, and we thank you for being our patient!

Traditionally the healthcare system has been one-size-fits-some. Galileo was built to reimagine what modern healthcare should be from the ground up. One of the fastest growing tech-enabled medical practices in the country, Galileo is designed to deliver high-quality, affordable care for everyone. Through an easy-to-use app, patients can receive on-demand, 24/7 virtual care care for most conditions, from the common cold and hair loss, to mental health and diabetes. After downloading the app, patients are able to immediately connect with Galileo’s team of medical experts and get help, fast. Through the app, they can also receive prescriptions, order labs, or when needed, be referred to an in-network specialist. Care is delivered via chat, video, or audio, allowing patients to skip the doctor’s office and receive care, wherever they are. Galileo’s doctors are board-certified clinicians from the country’s leading medical schools, trained to deliver clinically excellent care to everyone. Galileo employs full-time doctors across primary care, specialty care, and mental health; with 30% of its clinical staff being fluent in both English and Spanish. Clinicians work together closely and coordinate their efforts, which allows for increased accuracy and the best clinical outcomes for patients. The Galileo service currently operates 24/7 across all 50 states.
Galileo Medical (galileohealth.com) has 579 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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579 approved reviews, newest moderated first
Nakia C.
Very professional, on time, and knowledgeable.
Response from Galileo MedicalMar 9, 2026
We're happy to be there for you, Nakia, and we thank you for being our patient!
customer
The Doctors are amazing, very personable people. I felt like they actually listened to me.
Response from Galileo MedicalMar 9, 2026
That's the kind of visit our doctors strive to provide for you! Thank you for being our patient.
customer
Talking only through portal is a little rough, be nice if you could call a person too!
Response from Galileo MedicalMar 6, 2026
Hello! You can definitely call a person here at Galileo! Our 24/7 patient support number to talk things through and get immediate support is 888-613-4254. You can also speak with our clinicians over video or phone, so you're not limited to messages in the app. Please give that number a call, we're looking forward to speaking with you!
customer
Convenience
Response from Galileo MedicalMar 6, 2026
We're thrilled that we could be a convenient option for your healthcare!
Tatiana
Good, convenient service and fast!
Response from Galileo MedicalMar 4, 2026
Thank you, Tatiana, we’re here for you at your convenience!
customer
It was a excellent experience!
Response from Galileo MedicalMar 3, 2026
We're happy to care for you, thank you!
customer
It was quick and easy. The staff was awesome
Response from Galileo MedicalFeb 23, 2026
Thank you! We're so happy your visit was easy and pleasant!
Donald T.
So the alleged nurse practitioner that I saw did not listen to any of my concerns. She said that I should take some Tylenol. I have been self treating for 2 weeks and finally wanted to see someone. I asked to see another provider. She then had her nurse call me to tell me that there was going to be no Change to the care plan and she “stands by her diagnosis “ whatever that means . Saw another provider who listened and treated me respectfully. Danaysua Ramos was the absolute worst provider I have ever encountered. The care plan that she sent me included documentation that was not part of our conversation. She should be investigated
Response from Galileo MedicalFeb 20, 2026
Hi Don — we are so sorry that what should’ve been a straightforward visit became such a negative experience for you. We have certain guidelines about what and how we prescribe that are evidence-based and important to us as a practice, and therefore we are not always able to prescribe exactly what you ask for. Please accept our sincere apologies for our communication around this! We take clinical quality very seriously, so rest assured that we immediately raised your feedback about our provider to our clinical quality review panel, to investigate and find out how we can improve. At this time we’ve already gotten you a visit with another of our providers for a second opinion and updated your care plan, as well as had a clinical manager reach out and check in on your symptoms. We will continue to be in touch in the app if there is anything else that you feel will remedy this regrettable experience. We apologize to you one more time for the frustration and disappointment that initial visit caused you.