Galaxy ConReviews of galaxycon.com

The whole event was unprofessionally unorganized. The staff said they didn’t have enough volunteers, which is not their fault but the fault of the company. Meet and greets lines were shown by only tape on the ground and no one organizing the lines, which caused many lines to run into the common walking paths. Prices for celebrities’ autographs and pictures were falsely advertised on the website to be lower than what they really were in person. The space was too small for the amount of celebrities, vendors, and attendees they had, causing awful overcrowding and food shortages from the convention center’s food vendors. Will not be going back.

Absolutely the worst convention i have ever gone to. Every panel was over a half hour late, no weapon or pass checks on anyone. The most laxed garbage con i have ever had the displeasure of going to. Paid $135 to wait a half hour and not even be given enough paper and pencils to draw, organization is terrible and on par with a scam.

GalaxyCon Raleigh was a pretty cool experience. My niece really enjoyed herself. Just wish the celebrity guests stayed longer for autographs and the outside food trucks should stay open longer. Overall, great time and we’ll be back in 2024😘

Absolutely horrendous customer service. A celebrity I wanted to meet canceled a few days before convention and I figured it wouldn't hurt to ask about a possible refund. But the nasty response that I was given was seriously offensive. At least the photo op and autograph gets refunded but really they need to learn manners there. I ask simply, "is a refund possible if the guest i was traveling to see cancels". All they had to say is 'no sorry, thats our policy, the fine print states no refunds and we would still love for you to come' and not 'we get this all the time and is why we don't give refunds, you should have thought about this in advance of purchasing your ticket, this isn't a one celebrity show you know.' Seeing all the other poor reviews show how disrespectful they appear to be to the people paying them..their customers. It really turns me off from ever trying this convention again and will stick to my usual ones.

I can only review the online shop - not the conventions / events. I ordered a beautiful signed photo to Germany. The photo arrived after about 1-2 weeks at my door in perfect condition. It was packaged very safely with 'fragile' signs all over it. Would recommend them to any friend and will order there again eventually :)

I paid for a celebrity photo op, $70 total. The lines were so impossibly long that most people did not get to use their ticket. This company is impossible to reach, they plain stole my money.

To Whom It May Concern, The panel for The Vampire Diaries and the panel before that was handled horribly. I had purchased VIP passes for my niece and me specifically for seeing them and getting first entry into their panel. My niece and I were the first people in the VIP line for entry to their panel. The room was not cleared which ended with my niece and I sitting in the back of the panel. General pass holders entered during the panel before. There should have been some sort of procedure followed to ensure that the room was cleared before allowing VIP to enter. There should have also been a designated section for VIP seating. This is the last time I ever waste money purchasing VIP and not being able to get my money worth. The price of the VIP passes are not worth the “benefits” it comes with. This will probably be the last Galaxycon that I spend my hard earned money at. VERY DISAPPOINTED VIP PASS HOLDER

Completely got the autograph wrong, they rush too much!