Galaxy ConReviews of galaxycon.com

I paid for a signature that never took place and they lost the book I submitted for that signature. They claim they’re not responsible for lost or stolen items and they won’t issue me a refund. I would think twice before conducting business with them.

I placed an order on November 23, and since November 24, the USPS status has been showing “Labels printed, waiting for items.” A new order from November 25 arrived yesterday. I have written several emails and received no response. Phone calls are not being answered. I have been waiting almost 4 weeks for my order worth $350 to arrive. Of course, I already had to pay for it. The customer service is the worst I have ever experienced.

This was by far the worst event that has ever been in Columbus. Poorly coordinated, overbooked everywhere and VERY POOR SECURITY. Even the passes were very poor quality when compared to previous years. Items/weapons checked on the day before were not rechecked the next day. It would have been possible to transfer the tag from something safe to something unsafe and then just flash the tag and walk in. Should be a different color tag each day.

Ordered 4 different orders from their website Cgc comic department. 3 went fine the last order I was shorted 2 books have sent 10 emails and left 3 recorded messages they will not reply. Spent over 2 grand on these orders got ripped off for 2 upgraded comics retailing for under 100 dollars. Avoid

This was my first (and last) time attending GalaxyCon Raleigh. I don’t even know where to start—this event was a complete mess from the moment we arrived. The convention was dangerously overcrowded. You could barely walk through the vendor hall without being shoulder to shoulder with sweaty strangers. No crowd control, no breathing room, and definitely no fun. Panels were impossible to get into unless you camped them hours ahead of time, and the staff made it clear they had no clue what was going on half the time. Speaking of staff—most were rude, short-tempered, or just flat-out ignored people. I watched multiple guests get screamed at for standing in the wrong place, and no one seemed trained or informed about anything. It honestly felt like the volunteers were just tossed into the fire with no support. Let’s not forget the insane lines. I stood in line for over an hour for a photo op only to be told the guest had canceled—something I only found out because other attendees told me. No announcements, no updates, just silence. Also, almost everything required cash. Many guests only took cash, the ATMs ran out early, and there was zero communication about this ahead of time. Seriously? In 2025? It’s clear GalaxyCon cares more about packing in as many people as possible than creating a good experience. I spent hundreds of dollars for what felt like an unorganized, overpriced, and overheated nightmare. Save your money. There are better cons out there

Awful experience We drove over 3 hours to get to the Raleigh convention just to get Shanghaid at the front entrance. -We were told our prop weapons to our costumes were not allowed, oversized 3d printed guns with no moving parts or function, no problem I walked them back to the car while my spouse purchased tickets and headed to the exhibit hall. -When I got back with the food and drinks I purchased for my 8 and 2 year old I was told that I had to throw everything out,even though it was purchased from the convention food truck event. -The staff was purposely obtuse and refused to help my spouse and children find their way back to the front entrance to the point of refusing to let her use the stairs or escalators to come meet me with my badge. -I spent 2 hours looking for a staff member who would escort me down one flight of stairs to obtain my badge. By that time the exhibit halls and events were all closing down When we did make it to the exhibit hall we were chased out after my son purchased a prop laser gun from a vendor and not allowed to re enter , why the hell are they selling prop weapons and kicking buyers out immediately? We were charged much more than what was advertised on the website for a 1 day pass. All in all it was a terrible experience, I've never experienced anything like it in all the conventions we've attended. I will not be returning nor would I ever recommend this event to anyone.

This has become a HUGE MONEY GRAB! It is now horribly unorganized and just plain bad. I have been going for all 6 years and it used to be a lot of fun. Now it's just a nightmare. Here is why: 1. They are unorganized, the employees have no idea what is going on and are just grasping at what they are supposed to be doing. 2. It has become a HUGE MONEY GRAB. 3. I paid a lot of money to be here and they turned me away us away at the MAIN EVENT costume contest. They were too cheap to have the whole ballroom the con grows every year. They know how many people bought tickets, they sold out! So they only excuse is they were TOO UNORGANIZED OR CHEAP TO BUY MORE SPACE. There are a million meeting spaces between the hotels and convention center, they need to do their homework and find the space because this is inexcusable. 4. On this note they do have tons of rooms so why didn't they make secondary viewing spaces and let people watch the contest on TV? It would be so easy to set up i could do it. 5. It's over 100 degrees outside and they are making people dump out their water bottles but they don't have the water bottle refill stations working. They are charging $5 for a bottle of water. 6. The floor space has become more and more vendors and even a bunch of the panels are charging now. The space for the stars has shrunk and been replaced with vendors. 7. There are way less stars and this is the first year we didn't have any interest in getting photos with any of them. Take that as you will, could be my opinion of whose there, could be the selection is not as good. 8. Some of the volunteers were just plain rude. It seems like they grabbed people last minute that didn't want to be there. Some of them were super nice and I genuinely enjoyed speaking with them. Others, one man in particular when turning people away from the MAIN EVENT COSTUME CONTEST Saturday, stood on a chair and told people very rudely told get out of the way, that they were at capacity, offered no solution, and basically told us to GTFO we were like 10th in line to get in. Again, poor planning, poor choice of choice of employees, poor organization, and no empathy. 9. The panels were not as good and the good ones were at the same time. Also they were charging for a ton of them this year. 10. They were taking people's toy gun and sword props and then the vendors were selling the same thing to people in the event. Like WTF! 11. They were completely unprepared for the amount of people that were there. OVERALL: I KIND OF WANT MY MONEY BACK!!!!

Refundable.Me is a scam. I purchased tickets for Galaxy Con Columbus 2024 as well as the insurance through Refundable.Me in case something should happen. I ended up being too sick to travel and attempted to get the refund. Not only was the process to get the refund ridiculous and asked for information they had no right knowing, including my full bank account number and routing number they were requesting a doctor's note on order for some proof that I was sick. When I provided a note from my doctor stating I was too ill to travel, they decided it wasn't worded exactly how they wanted and denied my refund. They did offer me "money from their emergency fund" as a "show of good faith". So basically I get a partial refund and they get to pocket the rest of my ticket money as well as the money I paid for the insurance and I just get screwed over. Not only will I not return to Galaxy Con or any other convention they sponsor I won't patronize any events associated with Refundable.Me, it's not worth the risk should something come up.