Galaxy ConReviews of galaxycon.com

Paid for 3 day VIP pass so I wouldn't have to deal with long autograph lines. Ended up spending 4 hours in one line due to staff choosing not to honor VIP passes because the line was so long and even though we were already patiently lined up in it rather than pull the vip's and filter us through when the line was already capped with us as part of it, they told us to wait with everyone else because it "wouldn't be fair to everyone else also in line." Umm we paid for the service to not wait in the long line. Emailed them weeks ago and got no response. Wasn't looking for a refund but at least acknowledgement that they would address staff to do better for the future. Bad was to run things. Either staff decided to not honor the vip due to the line already being long and chaotic it would have taken more work to sort out the vip's vs regular passes. Bad way to run things when people pay a good deal more for the ability to have those fast pass lines.

I paid for a signature that never took place and they lost the book I submitted for that signature. They claim they’re not responsible for lost or stolen items and they won’t issue me a refund. I would think twice before conducting business with them.

I am a return customer to the Galaxycon online shop because I am a very happy customer. Galaxycon customer services dont always reply to my emails, but apart from that ive got no complaints at all. Delivery times are reasonable considering I am in the UK. I really recommend their online shop. Thank you so much Galaxycon, im sure i'll be back again for a fifth time sometime soon.

I ordered with them in December 2025 and I finally received it. It was a really pleasant experience. My order had to be shipped to Germany and honestly I was pretty concerned if everything will work out and arrive in one piece. But They packed my package so carefully and well! Not even a scratch on anything! Everything was wrapped in those bubble wrap thing. It may took a bit longer till it was shipped but when the package was received by DHL it was here in like a week or so. Great experience! I recommend!

I placed an order on November 23, and since November 24, the USPS status has been showing “Labels printed, waiting for items.” A new order from November 25 arrived yesterday. I have written several emails and received no response. Phone calls are not being answered. I have been waiting almost 4 weeks for my order worth $350 to arrive. Of course, I already had to pay for it. The customer service is the worst I have ever experienced.

This was by far the worst event that has ever been in Columbus. Poorly coordinated, overbooked everywhere and VERY POOR SECURITY. Even the passes were very poor quality when compared to previous years. Items/weapons checked on the day before were not rechecked the next day. It would have been possible to transfer the tag from something safe to something unsafe and then just flash the tag and walk in. Should be a different color tag each day.

They put on a great con once you get past check in. Check in can take a while. It is best to be at checking line at least an hour before check in. They have little control over the talent they pick. They always have multiple head line people so if one backs out there are others to see. The sales floor and signing hours are clearly posted. Often you can run into celberties on the con floor. The 18+ shows are unbelievable. You need to take time to attend the panels, and just not the big ones. The little panels are led by volunteers and are great. My one complaint is they are adding way to many pay for special event meet and greets.

Packed in line a sardine to get an autograph. Could barely move with how many people were in the hall. The guest stars, they were great. That's why this gets a bump up to two stars. The set up, abysmal. Taped lines on the floor too small for any real person to stand in. Stars were even pulling up tape to make space more manageable for congoers. My guess is that they oversell regular entry tickets instead of capping a day. Super uncomfortable, awkward, and literally shoulder to shoulder. I wonder what a fire marshal would think if they saw it. I used to enjoy Galaxycon but that's changed. Columbus used to be really fun. Such a shame. Won't go back.