G-Force EbikeG-force is created by a team of mountain bike lovers, G-force has been not only dedicated to innovation, cutting-edge technology, and high-quality materials but also providing cost-effective e-bikes, to satisfy riders' various needs of transportation and even desire of exploring sports & outdoors life. Most important, we believe e-bikes will do good for our environment.
G-Force Ebike (g-forcebike.com) has 45 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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45 approved reviews, newest moderated first
Josh
I had high hopes for my eBike from G-Force, but unfortunately, I was let down. The quality of the bike wasn’t what I expected, and I encountered several issues with it. The customer service also didn’t meet my expectations—communication was slow, and I didn’t feel like my concerns were properly addressed. Overall, I wouldn’t recommend this company based on my experience.
Louisa
Order #UK1209 I need update on this order!! Why is it not shipped I ordered on the 6th. I need for a photo shoot for my business by 18th or I will need to cancel this order. Please email back asap.
Joseph O.
I bought the bicycle Dec 2nd, in I haven't received it no body contact me, in I don't get any answers
Response from G-Force EbikeDec 13, 2024
Thank you for reaching out. Due to the impact of Black Friday, many shipments have been delayed, and we understand how frustrating this can be. We are actively following up with the shipping carrier every day to expedite the process. I will personally check on your order and ensure it gets the attention it needs. Please rest assured, and thank you for your patience. For any further questions or concerns, feel free to contact our customer support at [email protected]. We're here to assist you!
Jesus Z.
Ghost Pedaling kicks in around 15mph so if you wanna go fast AND pedal this isn't the bike for you, However the throttle goes past 20 mph on its own. It looks awesome, but the parts are mid quality. My brake sensor was faulty and I'm still waiting for a response (this barely occurred today, but it was on my first ride)
Jimmy S.
Customer service is horrible with this company. The people working it are vindictive and hostile. They should be fired
Herbert
The bike completely quit working after 28 days. Trying to talk to customer service like trying to talk to somebody that doesn't know how to work their email because it literally takes seven days to hear back from them from each email. I would never recommend anybody to ever buy G force brand.
TG I.
That reply from your company is way too late. It’s December!! It took you 7 months to reply?? Same old story and a company that is only out to get your hard earned money!!!
Kenneth W.
This company sucks so bad, they have no customer service. My wife's new bike had a bent peddle sprocket and after 4 phone messages,4 emails through their web site I got 0 responses. I straightened it out myself so she can ride it with out the chain coming off. STAY AWAY FROM THIS COMPANY!!!. Once they have your $ your screwed Well I finally got a response after 4 MONTHS!!! They did not offer to send me a new sprocket they just sent me to the same useless web site that I used 4 months ago.they know what my problem is so why not send the part??They have my address. Nothing changed, Stay away from this company.
Response from G-Force EbikeDec 11, 2024
Thank you for sharing your feedback. We deeply regret the inconvenience you and your wife experienced with your eBike and our customer service. This is not the experience we want any of our customers to have, and we sincerely apologize for the frustration caused. A bent pedal sprocket is a serious issue, and we are sorry it was not addressed promptly. Our goal is to ensure every customer enjoys their eBike without any complications, and it’s clear we missed the mark in this instance. We also regret that you did not receive timely responses to your messages and emails. This is unacceptable, and we are reviewing our processes to ensure such oversights don’t happen again. We truly appreciate your effort in resolving the issue yourself, but we would like to assist further if there’s anything more we can do to ensure your wife's bike is in perfect working condition. Please reach out to us directly at [[email protected]], and we will prioritize your case to make things right. Your feedback is invaluable and motivates us to improve our products and services. We hope you will give us the chance to regain your trust and provide the quality experience you deserve.