G-Force EbikeG-force is created by a team of mountain bike lovers, G-force has been not only dedicated to innovation, cutting-edge technology, and high-quality materials but also providing cost-effective e-bikes, to satisfy riders' various needs of transportation and even desire of exploring sports & outdoors life. Most important, we believe e-bikes will do good for our environment.
G-Force Ebike (g-forcebike.com) has 45 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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45 approved reviews, newest moderated first
Richard M.
I bought a bike about 2 months ago ,I paid to get it set up. Currently having battery issues .G forces customer service is non existent,and please don't try to call customer service I've called hundreds of times they have yet to pick up. To keep it short it has been a nightmare buying this bike please please don't buy a bike from them u will regret it the minute something goes wrong with the bike I guarantee you.
Prince
Update- They gave me a refund for the bike but yet to process my refund for the battery. They said once I sent in the battery I would get it. They received the battery and lo and behold there’s another excuse why they can’t give me a refund immediately. This company is a joke and customer service is non existent. I wouldn’t buy a cup of water from them if it was free!!!!! Initially everything was great. I wanted an extra battery with my purchase of the T42 EBike but they were sold out. They let me know that they would be changing over to a different battery and when they'd be expected to be in stock. When the regular batteries were restocked they sent me an email letting me know that. I asked for a discount for the wait time for the batteries but was told no but i didn't mind. The replies at that point from support was within a few hours. I bought the T42 bike and spare battery on 5/23/2022 for $1539.00. Bike was due to be delivered on 5/26. They advertise 24 hour before any product is shipped. It didn't get shipped til the 25th. I had to contact THEM and ask what's the hold up. They assured me in was on the way on the 24th. On the 25 i asked what's the hold up and they said we ran outta your bike you ordered but we got more in its on its way. Frustrating that they lied and i had to reach out to them but whatever bike is due to be delivered on the 5/27 now. So this part isn't on them FED EX of course loses my Bike. So I like G Force know what's going on and they just keep saying wait a few days. At this point G Force support is now replying once a day. Im calling leaving voicemail and emails letting them know Fed Ex said they need to do a lost package on my behalf since they are the shipper. G Force keeps telling me to wait a few days. I let them know y'all already had me waiting and now fed ex don't know where my package is at this point either send me another bike and battery or refund me my money. That was on 6/1. I haven't heard from them since.
Response from G-Force EbikeJun 14, 2022
Dear valued customer, Thanks for bringing this issue to our notice. We always aim to deliver a great experience and completely understand your frustration on this matter. Your situation was an exception, and obviously, we haven't been good at dealing with such rare cases. I apologize on behalf of my team for the inconvenience this has caused you. As an apology and as a way of delivering a better shopping experience, we will keep tackling the loss bike, take the losses, and process a full refund for you. Thanks again for your patience while we work through this. Once again, please accept my sincerest apologies. We strive to do better! Sincerely, G-FORCE Team
Jimbo T.
G Force 42: These bikes seem great till you need customer service from G Force. Mine is throwing a error 30 code ruined the trip I bought it for and no help from customer service. Do not call the number you will not get a response and email customer service will give you the run around. My bike had 23 miles on it. Buy another bike.
Response from G-Force EbikeDec 11, 2024
We’re truly sorry to hear about your past experience and regret that you encountered issues with your G-Force 42 bike. While we cannot verify the specifics of this situation, we want to assure you that we have made significant improvements in both our product quality and customer support since then. We understand how frustrating it must have been to face difficulties with the bike, and we are committed to providing a much better experience now. If you’re still facing any issues or if there’s anything we can assist with, please contact us directly at [email protected] so we can help resolve the matter. Thank you for your feedback—it plays an important role in helping us improve our service and products. Sincerely, G-Force eBikes Team
Trey T.
This bike never worked from day one....battery is faulty and the company won't do anything about it please don't buy
Response from G-Force EbikeDec 11, 2024
We are truly sorry to hear about your past experience, and we deeply regret that the bike and battery did not meet your expectations. While we can’t verify the specifics of this situation, we want to assure you that we have made significant improvements to our products and customer support since then. We’ve worked hard to address issues like faulty batteries, enhance our service processes, and ensure that future customers have a better experience. If you are still experiencing issues with your bike or battery, we would love the opportunity to assist you. Please reach out to us at [email protected] so we can look into how we can make things right. Thank you for your feedback, and we are committed to providing the best possible service moving forward. Sincerely, G-Force eBikes Team
Love C.
Received this bike from Amazon, well actually I received two. I sent the other one back (RET USAF with Integrity still intact🤦🏾🙂🤷🏾) and the company actually contacted me right away when finding the error on their end, which to me showed proof of attentiveness to their customers. To this day my mother is dissatisfied with my choice to send the other bike back, because it is so fun to ride mine she now wants one‼️ Also the company on all social media platforms is proud of their product and the customers who also are aligned with their clear mission of clean energy and earth🔋🚲🙌🏿👏🏿🔊💯❤️🌞