Alice
I had to re-request a set of tests…
I had to re-request a set of tests where the results were very clearly outside the possible range, indicating lab error. It took effort, but Function ordered the test and I was able to complete them. When the results came back in range- validating the hypothesis of lab error- the original results were not only left on my account, they were incorporated into my health notes and recommended actions. I'm here for AI to support summaries, but it should only do so with human oversight, and if that isn't the case, it should be fully disclosed and not presented as human supervised. This is a good value for tests that I otherwise would have paid more to access through health insurance, but the "health advisory" functionality is overstated at best.
Response from Function HealthAug 8, 2026
Alice, we’re sorry this experience fell short of your expectations. We hear your concerns and appreciate your honesty. Feedback like this helps us understand where we can improve the Function experience for our members. We’re here whenever you need us. If you want to share more about your experience, contact [email protected]




