FullofmindReviews of fullofmind.com

Response from FullofmindDec 22, 2023

Hi Constance, Thank you for writing to us. No need to worry! You can request a refund with ease. If you have not yet requested it, then contact our Support Team and we will quickly return your money. Support Team Email: [email protected] Support Team WhatsApp: https://wtsp.cc/19295616550 I have requested your information through Trustpilot to resolve this situation faster. If you have already applied, then I will inform you what the status of your refund is. We wish you a nice day! Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Anne-Sophie, We apologize for the inconvenience caused by the technical difficulties that we are currently experiencing. Unfortunately, some emails have not been reaching us, and we are actively working on resolving this issue. We regret that we have not been able to receive your emails, and we apologize for any inconvenience caused. Upon checking our payment system, we can confirm that your trial subscription has been disabled, and there will be no further monthly subscription fees. Please note that when you purchased the course, you chose a 7-day trial subscription as offered on our website. We hope that you will enjoy the course you have purchased and have a better opinion of our company moving forward. If you have any questions or concerns, please don't hesitate to contact our support team at [email protected] or through our WhatsApp support at https://wtsp.cc/19295616550. Thank you for your understanding and patience as we work to resolve this issue. Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Debbie! Thank you very much for such a high assessment of our platform and our custom service. It's true, my customer managers and I aim to provide the highest level of service! I wish you a wonderful day! Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Lois, It's very nice to read your review! Indeed, my team and I were also very pleased that the Thai massage course was comprehensive. We try very hard to maximize the quality and usefulness, but at the same time, the course remains interesting to listen to and watch. Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Laura, Thank you very much for the 5 stars and for such nice words. Our team works hard to make our courses super useful. We are very happy to see reviews like yours :) Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Mariposa, Wow! Thank you for sharing your story. And thank you for your openness and vulnerability. It's truly heartening to hear about your experience with our "Unlocking the Power of Visualization & Strengthening Bonds with Parents" session. It's a significant step to recognize and release deep-seated feelings, and your journey toward understanding and forgiveness is inspiring. It demanded a lot of bravery. Your realization about letting go of pride and embracing vulnerability is a powerful transformation. Saying "I am sorry, please forgive me, thank you, I love you" is not just about healing your relationship with your parents, but also about healing yourself. Thank you for sharing your journey again. Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Norwin, I am sorry to hear about the misunderstanding that has occurred. Our site is set up in such a way that when purchasing a course, the client is offered 7 trial days of our monthly subscription to try all the courses on our platform. Then there will be a monthly subscription payment. The system indicates that a few days ago you purchased a course on our platform, chose a 7-day trial, and then canceled your trial. Your trial has been disabled and no further payment will be made. If you have any further questions or concerns, please don't hesitate to contact our support team at [email protected] or through our WhatsApp support at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindDec 15, 2023

Hi Albin, I'm sorry to hear that your experience with the service was negative, but I want to remind you that when you purchased the course, you were offered a 7-day trial of our monthly subscription. The system indicates that you also took advantage of the 7-day trial, and during the trial period, you should have received four emails reminding you that your trial would soon end and the subscription would be paid for. I understand that there was an issue with the subscription status not being displayed in your profile, and I apologize for any inconvenience this may have caused. Please know that this is not a common occurrence, and I have sent a report to our development department regarding this issue. Your refunds were processed on December 13th and should arrive in your payment method within 7-14 days, depending on your bank. If you have any further questions or concerns, please don't hesitate to contact our support team at [email protected] or through our WhatsApp support at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead of Fullofmind