FullofmindReviews of fullofmind.com

Response from FullofmindJan 18, 2024

Hi Asila, I'm sorry you didn't like your subscription. I see you requested a refund on January 2. Your refund was completed on January 3rd. We always do refunds for unexpected withdrawals and want our users to have only the best and most useful interactions with our platform. I'd like to let you know that we've updated our website interface to make the payment and subscription terms even more transparent. We want our customers to fully understand and enjoy access to over 100 courses and live events that come with a subscription. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 15, 2024

Hi Carly, I'm sorry to hear that the terms of our trial subscription came as a surprise to you. We strive for transparency and regret any confusion caused. Our system shows that when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. This trial automatically transitions to a monthly subscription at the end of the period, as stated in our terms. Please know you can always contact us at any point to cancel your subscription and request a refund if a payment has been made. Your satisfaction and understanding of our services are very important to us. We have already updated our website in such a way that the conditions and benefits of the trial become even clearer to our customers. Please visit our website (fullofmind.com) and check it. If you have any further concerns or need assistance, please don't hesitate to contact us. Message us on WhatsApp at https://wtsp.cc/19295616550, or email us again at [email protected] using the email address you used to purchase the course. Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 18, 2024

Hi Richard, We are sorry that this situation happened. Most likely, the email with your username and password fell into your Spam, Social, and Junk folder. I see that the Support Manager responded to you within 30 minutes of your first request. Also, your refund was successfully carried out on January 3, that is, the next day after your request for a refund. Our system shows that when you purchased the course, you also opted in for a trial subscription by checking the box during the purchase process. As stated in our terms, this trial automatically transitions to a monthly subscription at the end of the period. This is the reason why you were charged $79. Please know you can always contact us at any point to cancel your subscription and request a refund if a payment has been made. Your satisfaction and understanding of our services are very important to us. We have already updated our website in such a way that the conditions and benefits of the trial become even clearer to our customers. Please visit our website (fullofmind.com) and check it. If you have any further concerns or need assistance, please don't hesitate to contact us again. Message us on WhatsApp at https://wtsp.cc/19295616550, or email us again at [email protected] using the email address you used to purchase the course. Best regards, Lina Kohl Customer Support Lead, Fullofmind

Response from FullofmindJan 18, 2024

Hi there! We are sorry you're not happy with the service. Most commonly you bought a course and also picked a trial subscription on your own, so that's why the auto-payment for the subscription has been made. We're ready to issue you a refund! We'll be waiting for your message. Our Support Team can be reached via email at [email protected] or WhatsApp at https://wtsp.cc/19295616550. We have already improved the purchasing experience on the courses' pages, please take a look at our website – fullofmind.com. We want our customers to clearly understand pricing and enjoy their courses, instead of doubting, because we care about our customers. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 1, 2024

Hi Aerlyn, We are sorry you're not happy with the service. Please check your Spam, Junk, and Social folders. Your Login and Password email may have arrived there. The stated response time is 24 hours. Our managers are working and responding to requests. I have sent another request for your data via Trustpilot to send you access details again. Please don't worry, there is an extra workload on holidays. Our managers will reply you asap. I wish you a wonderful week! Best regards, Lina Kohl Customer Support Lead of Fullofmind

Response from FullofmindJan 1, 2024

Hi Marcin, Thank you for writing to us about your situation. The waiting time for processing your request may be longer due to holidays. Our system indicates that you also selected a trial subscription when you purchased the course. The trial subscription has expired and therefore a month's subscription payment has been made. If you want to deactivate it or if you have any additional requests, please wait for our support team's response - we will help you asap. Our Support Team can be reached via email at [email protected] or WhatsApp at https://wtsp.cc/19295616550. Have a wonderful week. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 1, 2024

Hi Anna, We are sorry that the situation has turned out this way. The system indicates that you activated your trial on your own, which turned into a monthly subscription. Please contact our support department and we will help you to further deactivate your subscription. Our Support Team can be reached via email at [email protected] or WhatsApp at https://wtsp.cc/19295616550. Best regards, Lina Kohl Customer Support Lead at Fullofmind

Response from FullofmindJan 1, 2024

Hi Sarvenaz! Thank you so much for your warm words. It is true that we try to process our customers' requests as quickly and as efficiently as possible! Please keep an eye on our website, we have new courses coming out every week! Wishing you a wonderful 2024! Best regards, Lina Kohl Customer Support Lead at Fullofmind