Iryna K.
failing all the deadlines
My parcel got to their warehouse on August 5. The parcel changed status to 'departed' on September 1. As of today (September 15) it is still in status 'departed'. The customer service representative is rude and instead of letting me know about the status she sees (probably she can see the pallet reached the destination country or something like that) she is just defensive and not helpful at all. I really regret I used this service.
Response from FulfillaDec 8, 2022
Please accept our sincerest apologies. We are not sure where the miscommunication happened, but we would never want you to leave unhappy. Please let us know next time you're back so we can make sure we are able to deliver the kind of experience that matches your expectations.