Fry's Food and DrugReviews of frysfood.com

Boost subscription Could not cancel my trial membership online. I got an error message. Could not get through over the phone. All it could do is tell me about were my orders.

I lost my wallet on 5/2/25 at Fry's gas station (13982 w.Waddell Rd. & N. Litchfield Rd.) in Surprize AZ, while going to Reno. I didn't realize it till I was 200 miles west. I called and talked to Richard, the station mgr. He told me the wallet was found and he would put in the safe for me. Due to company policy, he could not mail it. I finally retured on 5/9/25 and he gave it to me complete with my cards & monies. He refused a reward! Richard was great and you should be proud to have him.

I have been using Fry's US Bank Card. I paid on 2/10 my minimum, they charged me $29 late fee because they posted it the next day. I will never use Fry's US Bank card again nor will I ever shop at Fry's gain.

Everyone should be very aware shopping at the Frys at Gilbert/Ocotillo! This happened to me twice in one week, it seems that when the meat department reduces chicken to sell it quick it doesn’t always scan right. Foster farms boneless chicken breast was marked down to 99cents per pound, it did ring up @ 99cents a pound but the weight was actually doubled the actual weight that was on the package. I bought multiple packages and they all rang up that way. Of course no one knows how to ring it up correctly and I stood there for 20 minutes while they figured it out. The real kicker is that the same thing happened a few days later on a different brand of chicken once again no one knows how to fix it. I am starting to think they are purposely do this.

How can a food store not offer bread? What you call bread is not bread, none of it. Go find out what bread is and learn how to make it.

I had a problem with the fuel pump sticking on and I was unable to stop it for a few dollars. Yes I was upset (because I got gas on me) and asked for a manager. After a few minutes the clerk came back and said there was nothing they could do. No manager would come out. I went in the store and asked for the manager. The desk clerk paged the manager three times and no one showed. This is the location on Hunt Road in San Tan valley AZ. The managers name called by the clerk was Miles (or some variant spelling). The date was in September 2024 in the afternoon. We just moved here and never had a problem with Fry's before. Sorry, not the end! A week later my wife could not get her prescription at the drive thru. They said they were understaffed and couldn't help her. She asked for the manager and he said he couldn't help her (same store). We have switched our shopping (more expensive) to Safeway and my wife's prescriptions as well. Oh yes, I even called the state office for Fry's and they didn't respond. If someone from Kroger corporate reads this, maybe attention should be paid.

They lack communication and professionalism. I don't like frys, they have good meat and that's about it. They're really not honest about their prices sometimes, or they just make it hard to get the sales price. Yeah, I was told I'd get a coupon for a flu vaccine and it never happened. This isn't the only time I've experienced lies from them and that's why I try my best to avoid frys as much as possible.

My recent pickup order was once again missing an item. Normally it is missing multiple items. The produce being selected is close to rotten almost every time. I have received items already past their expiration date as well as moldy products. I have also received items that were not ordered and received more of an item than requested. I still want my missing item and would go back for it, but the live chat and the automated customer service line offered only a refund. I am not able to get through to a live person to straighten this out. Now I am a thoroughly frustrated shopper that will probably shop elsewhere. Horrible experiences on numerous transactions leads me to believe this is the best they have to offer.