Froya OrganicsReviews of froyaorganics.com

First of all I needed an organic and chemical free product because I am right now cancer free but do not want to put anything in my body or on my body that is harmful and your company fit that bill. I’ve only been using it for about 4 days but I like how nice it goes on. Looking forward to seeing results.

Excellent customer service!

For years now my skin has felt like sandpaper. I was constantly looking for stronger and stronger buffers to exfoliate to try and remove the dead, dry stuff. In about 2 weeks my skin now feels like silk, all that nasty dry is gone along with improvement with both mild lines and I'm starting to see softening of some deeper wrinkles. I'm hooked.

It is very rich and hydrating. It does what it says it does. Very happy

Excellent customer service! They were quick to respond and promptly followed up to resolve my inquiry. Knowledgeable and friendly. I could not ask for more. Very positive experience.

I left this 5-star review for the customer service in January of 2026. I had placed one order with a subscription. When I received the confirmation email, I was weirded out at the lengthy, poetic description of how the voices of the gods were saying my name and placing spells on the products. I decided I did not want the products after all and cancelled my order promptly with the explanation of not feeling peace about the company and spiritual language. They cancelled my order right away and I thought I was completely done with the business—never to think of them again. Gave a 5-star review for great customer service even! I rarely, if ever, leave reviews. There was never any mention of extra steps or a separate process to cancel the subscription portion of my initial order. I left the conversation with customer service knowing that they know I don’t feel comfortable with the spiritual marketing of their company and I am no longer a customer (even though I never really was- never received products or anything. Just placed one order and changed my mind immediately upon receiving the confirmation email.) Much to my surprise in April, I receive an email from Froya Organics that my order was confirmed. I email back right away that I cancelled my order back in January. The unexpected charge hit the account used back in January and sent my account into overdraft which immediately slapped a fee of $36 to me. Froya again cancelled my order and refunded the amount but I was left with a $36 charge that I should never have incurred—I was done with that company back in January and not prepared for the charge. I have been back and forth with customer service who is saying they’ve done everything on their end. They are saying it was up to me to magically know as a first time customer that when I cancelled the ONE order I made (and they happily cancelled for me with no further explanation) that there was another separate multi-step process that involved me having to log in to a separate portal (I don’t have a log in or know anything about a portal?)and cancel the subscription portion separately myself to cancel any future orders. I was supposed to also magically know that when they happily cancelled my first time ONE order that they were only cancelling it in part. Even after my explanation of not liking the spiritual elements of the company (which I did not pick up on through the website btw, only when I got the strange confirmation poem email) and requested a cancellation, why would it be assumed that I would want to continue a subscription? I was asking for a cancellation of my order that INCLUDED a subscription!!! Customer service did say they understand it was not clear, but they are not willing to cover the $36 fee or own any mishandling or miscommunication. It is being passed back to me as my error for not knowing how everything works when I placed my first order (and cancelled it promptly) . I sent a screenshot of the account activity for that account showing how that account would have been fine if not for their unexpected charge. My bank is not willing to drop the fee as they are not at fault for the charge I received. Customer service did say that they sent an email prior informing me that the subscription order was coming up and suggested perhaps it went to spam. I searched every folder, including spam and trash, and never found any such email. It feels deceptive. I STILL don’t know where a portal is and if I’m still subscribed to anything. I just want to be done with this company and I want them to cover the $36 fee that I should have never been stuck with. I am asking Froya Organics to cover the $36 fee and make this right and I am also calling for more transparency—train the chat bots or whoever helps with cancellations to be completely clear and make sure customers (especially first time purchasers) know that ONE order doesn’t just have ONE cancellation. After my explanation of why I cancelled, customer service (Ai bot, whoever) should have said “would you like me to cancel your subscription as well?” They know it’s separate, but the customer does not! This has been a hassle and a time-thief and I cannot express the regret of ever placing an order with Froya Organics to begin with. One order with Froya Organics = no products (don’t want any), a very unclear and misleading cancellation process from customer service, a dozen emails, out $36 for a charge from them that should never have been placed, and MONTHS LATER I am continuing to be strung along. So here I am in May 2026, coming back to edit my 5-star review for the excellent help I received in cancelling my one and only order. Save yourself the hassle. BUYER BEWARE!

The Company has a very respo sive customer service, any issue you have they respond quickly and efficiently.

My address for my last subscription was sent to a temporary address due to the holidays. When I saw this morning that my temporary address was still there I panicked! My order is going out today! I sent an email to Froya and received 5 Star service from JK! My order will be sent to my regular address! Yay! Thank you so much!!