Michelle Voss M.
I am unhappy with customer service and product
Edit!! Erikah reached out to me and refunded my money and is having me keep the product. I will not use it because it dried out my skin but if you have different skin type. I liked the product at first. I would give them 4 stars now due to customer satisfaction and the all natural products. I am very unhappy with the product. It has really dried out my skin. I wrote to them about wanting to return it about a week ago and no response from a real person. I normally would never give a review like this but I am not happy with it.
Response from Froya OrganicsJan 27, 2026
Hei MIchelle, I’m really sorry to hear about your experience, both with the product and with the delay in receiving a response. That’s certainly not how we want anyone to feel. If at any point you don’t receive a reply or feel stuck, please know that you can always reach us directly at [email protected], and your message will be handled by a real personI’m also personally stepping in on this, but I’m not able to locate your order from the store just yet. Could you please email us at [email protected] and ask to be connected with me directly? Alternatively, you’re welcome to reply here on Trustpilot with your details so I can find your case and assist you personally. Our bot handles simple questions when our team is offline, but there’s always a real person behind our support, available through our main contact channels. I’d really appreciate the opportunity to look into your case and help find a solution that feels fair to you. Erikah, Customer Support Manager Frøya Organics