Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsFeb 27, 2026

Hey Robin! Sorry about the mix-up with your order, but so glad Jason and the team got it sorted so quickly for you. Saturday evening to Monday morning is the kind of turnaround we aim for. Really happy you're enjoying the products too! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 27, 2026

Thank you, Britt! Friendly and thorough is the combo we always strive for. Glad it came through. We're here if you ever need anything! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 27, 2026

Hey Anne! We totally hear you on the subscription thing, it can be tricky to navigate at first. But I'm really glad our team stepped up and got those replacements to you fast. That's what we're here for. Thanks for sticking with us! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 24, 2026

Hi Eva, I’m very sorry that this situation has been stressful for you. I would like to clarify that subscriptions cannot be activated on our end. During checkout, the subscription option must be actively selected in order to receive the associated discounted price. We are technically unable to enroll customers into a subscription ourselves. Regarding your cancellation request, you initially received an automated acknowledgement through our system. Please note that our AI assistant only handles simple informational queries (such as ingredients or general product questions) and does not process cancellations or account actions. All order-related requests are handled by our human support team. By the time your case reached our team for review, the order had unfortunately already been processed and handed over for shipment. Once an order reaches that stage, it is no longer possible for us to intercept or cancel it. I regret that the timing and communication created additional frustration. We do have a dedicated human support team available at [email protected] , where cases like this are handled directly during business hours. Your subscription has now been fully cancelled to prevent any further renewals, and we are reviewing your case personally to ensure this matter is resolved appropriately. Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsFeb 24, 2026

Hi Daniela, We are very sorry that this situation left you with such a negative impression. That was certainly not our intention. At the time we received your message, your order had unfortunately already been processed and handed over for shipment, which meant cancellation was no longer technically possible. For that reason, our team immediately provided the return option as the fastest available solution. To clarify, our warehouse is located in the Netherlands. However, depending on DHL’s routing process, parcels may pass through Germany during transit, which can make it appear as though they were shipped from there. We understand how this could create confusion. It was never our intention to disadvantage or mislead you in any way. If our communication did not clearly explain this, we sincerely apologise. We would very much appreciate the opportunity to review your case again and work toward a satisfactory solution. Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsFeb 27, 2026

Freddy, this review is incredible!! The fact that your husband is noticing the difference and your son basically stole the shampoo because it worked so well on his dandruff? That's the best kind of word of mouth. We love that the whole family is getting results. And you're so right, quality natural ingredients are worth it. Can't wait to hear what you think of the other products. Thank you for this!! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 27, 2026

Hey Sophie! Thank you so much. Great products and great customer service is exactly the combo we're going for, so this is perfect to hear 🙌 All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 27, 2026

Michelle, that really means a lot to hear. We know there are lots of companies out there and not all of them get it right, so the fact that Frøya stands out for you is something we take seriously. We're here if you ever need anything! All the best, Tobias @ Frøya