P. M.
Unethical Business Practices
After getting a notice that my second order was on its way I reached out to Froya unaware that I had purchased with a subscription. They assured me that I had so I canceled it. Once the order arrived I emailed them back to start a return and they said that returns were only for first orders. That's extremely underhanded business practice regardless if it's on your website. I had stopped using the first order after two weeks because it was so heavy and oily. I have now "apparently" purchased $318.83 worth of product that I don't even care for. Ridiculous!
Response from Froya OrganicsMar 25, 2026
Hi there, we’re really sorry to hear about your experience, we understand how frustrating this situation must feel. We’d like to clarify that our subscription model and return policy are always clearly outlined during checkout, so customers can make an informed decision before completing their purchase. Subscriptions can also be managed or cancelled at any time through the account. That said, we genuinely care about our customers’ experience and would like the opportunity to review your case in more detail and assist you further. Please feel free to contact us at [email protected] so we can look into this together. Erikah Customer Support Manager