Le D.
Terrible customer service. Steer clear
After trying the products, I quickly realised I wasn’t happy with them—particularly the balm, which made my face turn orange after just one use. I then discovered I couldn’t return the items under the so-called 60-day money-back guarantee. On 28th March, I requested to cancel my subscription and received confirmation via email on 29th March that it had been cancelled. However, on 7th April, I received a text saying another order was on its way. Confused, I contacted customer service, only to be told my subscription had not been cancelled and the order was already dispatched—leaving me £57 out of pocket. After several back-and-forth emails (during which I was essentially made to feel like I was lying), they finally admitted that the subscription had not been cancelled properly on their end. While they’ve now said I can return the products for a refund, I still have to wait another 7–10 days to get my money back—all because of their mistake. Overall, this has been a frustrating experience with poor customer service and lack of accountability. I would strongly advise others to stay clear—honestly, it’s not worth the hassle. I would not recommend this company at all.
Response from Froya OrganicsApr 12, 2026
Hi, thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused. Yes, if this was our responsibility, and we will take care of everything, please don’t worry. We really appreciate you bringing this to our attention. To help resolve your case as quickly as possible, please accept our request to share your details with us, as we’re unable to locate your order through this review alone. Just to clarify publicly, our 60-day money-back guarantee allows you to try the product continuously for 60 days. If it doesn’t work for you, we will issue a refund and you can keep the product. Due to hygiene reasons, we’re unable to accept returns of used items, which is why we offer this type of guarantee. Returns apply only to unopened and unused products, which is a different process. Thank you again for your patience, we’re here to help and will make sure this is resolved properly. Eri CS Manager