Froya OrganicsHandmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Shanmu R.
Customer Service (Varinea) was wonderful! She really helped when I needed help.
Response from Froya OrganicsOct 3, 2026
Hey Shanmu! So glad Varinea could help you out, she's great like that. Thanks for sharing this!! All the best, Tobias @ Frøya
V. M.
When my product didn't arrive and the tracking updates stopped, Varinea in Froya's customer support was right on it and made me feel confident she would make sure the product got to me. Turns out it was an issue with my post office and a mail Hold gone bad. Froya is a wonderful product with a great customer support team.
Response from Froya OrganicsOct 3, 2026
So glad to hear this! That sounds stressful with the tracking going quiet, but I'm really happy Varinea stuck with it until you got your product. Funny how it ends up being the post office's mail hold causing all the chaos, haha. Thanks so much for sticking with us through it and for the kind words about the team. All the best, Tobias @ Frøya
Kate
I have to say Froya has excellent customer service!! Sometimes we don’t know with online shopping, but this company is extremely responsive. Thanks so much Froya! Kathleen B
Response from Froya OrganicsOct 2, 2026
Hi Kate, Thank you for providing the order number, I've located your account and took the corresponding actions, everything was explained at detail on an email from us ([email protected]). Please check it when you get a chance, we are one message away for anything that you may need. Best regards, Harold @ Frøya Organics
Natine Matthews B.
I’ve been using the FRØYA Organics skincare system for a little while now and I’m really enjoying it! My skin feels so good after using the products, and I’ve actually had people compliment me on how much my skin is glowing, which I definitely wasn’t expecting so soon. I also love that the routine is simple and the products feel really nice on my skin. I’m still early enough in the process that I’m excited to see what the longer-term results will be, but so far I’m very happy with my experience and plan to keep using it. ❤️
Response from Froya OrganicsOct 3, 2026
Hey Natine! This made my day!! Getting compliments on your skin already is such a good sign, and I love that the routine feels simple for you too, that's exactly the point. Can't wait to hear how you feel about it further down the line. ❤️ All the best, Tobias @ Frøya
MSW
Terrible Customer Service Took a long time to receive the product and then it's like they make it difficult for you to return things. Sent items back three weeks ago and still no refund. AVOID!
Response from Froya OrganicsOct 2, 2026
Hei MSW, This is the kind of situation that we could solve in 5 minutes with an order number. We'd truly appreciate the opportunity to learn more about your experience. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Rest assured that we are a human operation and the only thing where AI help us is with our chatbot on our website. The actual conversation happens internally when we are given the opportunity to make things right for our community, and we look forward to working with you to resolve this the best way possible. We are also available at [email protected]. Kind regards, Frøya Organics
Lisa K.
I’ve interacted with Froya’s customer service team on a couple of occasions and each encounter has been pleasant and educational. Early on in my subscription the wrong item was sent. No problem. It was easily resolved. And don’t hesitate to ask questions. They know their products. LK in Ohio
Response from Froya OrganicsOct 3, 2026
Hey Lisa! Thank you for this, it really means a lot. Glad the wrong item mix up got sorted without any hassle, and that our team could answer your questions along the way, we really do want people to feel comfortable asking anything. Thanks for being such a loyal part of the Frøya family, Ohio! All the best, Tobias @ Frøya
Robert
My subscription payment wouldn't process. It was taken care of immediately. Thanks, Diana
Response from Froya OrganicsOct 3, 2026
Hey Robert, glad Diana got that payment issue sorted right away. That's exactly how it should go. Thanks for the patience and for leaving this review!! All the best, Tobias @ Frøya
Kristin D.
I had an allergic reaction to the product and asked for help with return and refund, and they were promptly available to help me through this process
Response from Froya OrganicsOct 3, 2026
Hey Kristin, so sorry to hear about the allergic reaction, that's never fun. Really glad our team was quick to help you through the return and refund though, that's exactly what should happen when a product doesn't agree with your skin. Thanks for giving us the chance to make it right. All the best, Tobias @ Frøya
